Job Title

Program Manager, Northern Outreach & Virtual Care CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online Reporting to the Director of Northern Partnerships, Virtual Care and ECHO and working closely with the Medical Head of the Psychiatric Partnerships with Northern Communities at CAMH, and Medical Head of TeleMental Health, the full-time, permanent, Manager will oversee the Northern Outreach and Virtual Care program. This program provides clinical outreach service and education to underserved areas in Northern Ontario & Nunavut through a hybrid service model of in-person (fly or drive in) and virtual care services. This role will manage and coordinate all aspects of the Northern Outreach and Virtual Care program including: clinical service delivery, quality improvement, education, research and evaluation, financial management and human resources, as well as any relevant special projects. This role will support the coordination of clinical service delivery including developing processes to ensure aligned and efficient workflows, and leading quality improvement initiatives to optimize daily operations and help advance the Northern Outreach and Virtual Care program within the field of outreach and increase the quality of services the program delivers. The manager will work collaboratively with internal and external interest holders to implement program development initiatives including partnerships to support continued integration and alignment of CAMH Outreach services within northern communities. This includes the development and maintenance of relationships with partner sites. This role will oversee the coordination of consultant and resident outreach activity along with supporting continuing medical education for those delivering care to enhance program delivery. The manager will engage in evaluation of the programs and services including research related to the impact of the Northern Outreach and Virtual Care program through improving capacity in underserviced areas. In addition, this role will be responsible for the management and coordination of knowledge translation, exchange & mobilization (KTEM) projects that will strengthen the overall portfolio and the field. These include initiatives focused on Indigenous mental health and wellness, developmental trauma, and arts-based therapies. The manager role is responsible for the ongoing administration relating to budget management, reporting on activity and outcomes of the services to funders (i.e. Ministry of Health), and monitoring performance of the program. This role will ensure that funding is spent in accordance with funder agreements and Ministry requirements. The manager will manage human resources of northern outreach staff; including scheduling/payroll, recruitment, performance management, team planning, development, implementation, and evaluation, as well supporting staff professional development and providing direct supervision to members of the administrative team. The manager may be called upon to represent Management by participating in negotiations with Bargaining Agents. This role will ensure that all program activity is conducted in accordance with CAMH policies. This position is currently located at 1051 Queen Street. A Masters Degree in Business, Health or Public Administration Three years of related experience managing complex budgets, program planning, and driving quality improvement initiatives including process redesign Experience with partnership development, community engagement methodologies and co-design principles Experience working in an academic teaching hospital with physicians in medical education is an asset Experience leading a team to achieve superior results, supervisory experience within a unionized environment is an asset Familiarity with Northern Ontario communities and/ Nunavut is an asset. Experience with qualitative research methods is an asset. Certification in quality improvement and/or project management methodology is considered an asset. Knowledge of mental health and addictions systems, as well as provincial healthcare systems and policy development, as they relate to psychiatric outreach and virtual care service delivery Knowledge of diversity and cultural competence, particularly for First Nations, Inuit and Metis populations Demonstrated proficiency with software, including Microsoft Office (Excel, Power point, Word, Access), REDCap, Zoom/Webex. Familiarity with OTN/e-Health is an asset. Excellent judgment, tact and diplomacy to work with diverse teams and stakeholders Excellent communication skills (oral/written), exceptional organizational skills and professionalism Bilingualism (English/French) is considered an asset. CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital. CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment. CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Mtis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges. We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know. CAMH is committed to creating an equitable and inclusive workplace that is free from any form of discrimination and harassment. We actively encourage individuals from equity-deserving communities, including First Nations, Mtis and Inuit, racialized communities, LGBTQ2S+ communities, women, and people with disabilities (including those who have experienced mental health and substance use challenges) to apply for our available positions.We appreciate the interest of all applicants and wish to ensure that all candidates have an equitable opportunity. If you require any accommodations during the interview process, please inform us.If you believe you need a reasonable accommodation to search for a job opening or to apply for a position, please contact us by emailing or calling 416 535 8501 x 32400. Please note that we will not respond to any calls or emails related to employment inquiries. U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251. #J-18808-Ljbffr