Job Title

Overview Join to apply for the Customer Success Manager role at Meltwater . Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What Youll Do Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. Foster a deep understanding of customers organizational context and objectives through close collaboration, tailoring solutions to their unique needs. Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address at-risk accounts. Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. Drive client engagement and product adoption to ensure ongoing value delivery. Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What Youll Bring A Bachelors degree or higher is preferred. Demonstrated expertise in customer success, account management, or a related field, with at least 3 years of hands-on experience in account management. Exceptional communication and interpersonal skills for establishing and maintaining strong customer relationships. Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. Proactive approach in identifying and addressing customer needs and opportunities promptly. Collaborative spirit, adept at working with cross-functional teams to ensure seamless customer success. Excellent written and verbal communication skills in English. Willingness to embrace a flexible work schedule; in-office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities. The ability to legally work in the country of hire is required for this position. What We Offer Flexible paid time off that supports work-life balance Excellent medical, dental, and vision options Complimentary CalmApp subscription for you and your loved ones Hybrid work environment with balanced in-office and remote work options Ongoing professional development opportunities within an inclusive community Compensation Overview Base Salary: CAD 45,00060,000 per year + quarterly commissions per the applicable bonus plan. Total compensation range: CAD 75,000100,000 per year. Earnings are dependent on individual performance. Where Youll Work: 110 Spadina Ave Suite 600 Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. We are a global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each others successes along the way. Were proud of our diverse team of 2,200+ employees in 50 locations across 25 countries. No matter where you are, youll work with people who care about your success and get the support you need to unlock new heights in your career. We are MeltwaterInspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by law. We encourage applicants of all backgrounds to apply. #J-18808-Ljbffr