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About The Role Were looking for an Auto Appraisal Unit Claims Manager to join our growing team in Calgary. You will have an opportunity to manage the day-to-day operations of our Field Appraisal team. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do. What You'll Do Here Directs and coordinates the activities to achieve quality and compliance objectives of the repairs performed by the vendors, in accordance with Intact policies and in compliance with Intact standards and procedures. Act as a resource person by providing support to internal and external estimators and various Intact resources to answer their questions. Provide technical oversight and guidance with a focus on indemnity and expense control, in addition to optimal customer experience. Provide training and technical support to employees by keeping up to date on software and techniques used. Perform quality control of estimates produced by all in-house appraisers and body shops by ensuring compliance with policies and the application of standards and procedures, including those concerning customer service. Increase the efficiency of the sector by participating in the development of analyses and recommendations. Manage the activities of their team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork. Support the teams of our trusted networks for complaints related to estimates. Participate in various existing committees in the field of estimation and be aware of industry techniques. What You Bring To The Table College diploma or equivalent combination of education and experience 3 to 5 years of management, coaching and mentoring experience is an asset preference is within a Claims environment Knowledge of the appraisal process and software Experience and demonstrated ability to lead a team to achieve organizational objectives Project management and change management skills is an asset Ability to engage and mobilize a team Can build relationships based on trust and collaboration What We Offer A hybrid work model providing balance between working from home and meaningful in-person interactions A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem with learning journeys, online content, and programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Supportive leadership and colleagues who help you grow A Community Impact program aligned with your values and community contributions Equal Opportunity and Accessibility We are an equal opportunity employer. At Intact, respect and diversity are valued, and we strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from equity-deserving groups, including women, Indigenous peoples, persons with disabilities, Black people, and 2SLGBTQI+ community members. We acknowledge the land Canada-wide as traditional territory of First Nations, Mtis and Inuit peoples. We provide workplace adjustments (accommodations) on request. If you require a specific adjustment to make the recruitment process more accessible, please let us know when we reach out about a job opportunity. Learn more about our recruitment process and candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on the Internal Career Site. #J-18808-Ljbffr