Job Title

Store - CAL-STONEY TRAIL, ABBuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what theyre looking for. Provide a safe, clean and clutter-free environment. **Major Activities** - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards - Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions - Deliver sales and production results - Act in lead capacity in the absence of the Framing Manager - Be a resource to assist and train other Team Members - Support and assist Framing Manager in driving KPIs achievement - Complete framing orders with a high degree of quality and on time - Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment - Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop - Provide a fast and friendly check out experience while adhering to cash handling standards - Follow Standard Operating Procedures (SOPs) and Company programs - Support shrink and safety programs - Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others - Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget - Operate cash register and execute cash handling to standards - Acknowledge customers, help locate product and provide solutions - Engage customers on benefits of Rewards and complete enrollments - Educate customer on Voice of Customer (VOC) survey - Assist with Omni channel processes **Other duties as assigned** **Minimum Type of experience the job requires** - Basic computer skills and basic measuring skills - Ability to operate the framing equipment and glass cutter **Preferred Type of experience the job requires** - Retail experience - Experience selling products and/or services to customers **Physical Requirements** - Regular bending, lifting, carrying, reaching and stretching - Ability to move throughout the store - Ability to remain standing for long periods of time - Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment - If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation **Work Environment** - Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings **Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.** At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity**. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. **Michaels is an Equal Opportunity Employer. We are here for all Team Members and all** **c****ustomers** **to create, innovate and be better together.**