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OverviewWhen it comes to workplace structure, we believe in balancing individual flexibility and community connections. Its through our flexible work benefit, Scribd Flex, that employees in partnership with their manager can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.So what are we looking for in new team members? Well, we hire for GRIT. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Heres what that means for you: were looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.What were looking forSenior User Researcher roleWhat you will do Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will help inform company strategy, product experiences, and long-term roadmaps. Play a critical role in advocating for and developing the strategic direction of the UGC brands, acting as both a thought leader and a thought contributor with brand and cross-functional team leadership. Design, scope, and run user research to fully learn the latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods. Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical. Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonialsworking to ensure team engagement in user research studies, and foster a common knowledge of research output to drive informed decision making. Build and implement innovative user research processes to meet our product delivery goals. Leverage company-provisioned AI tools to maximize efficiencies in research processes, always maintaining the appropriate level of human oversight necessary for critical research impact.About you 5+ years of hands-on experience designing and conducting market/product/design research and be able to show how your work has had an impact. Have stories of how your research influenced product roadmaps and strategic initiatives, informed design outcomes, and impacted team processes. Confident navigating sometimes ambiguous opportunity spaces to extract key information that will help formulate a clear and compelling path forward. Comprehensive knowledge and experience of a range of qualitative UX research approaches and methodologies, as well as quantitative experience for conducting surveys at scale. BA/BS+ in Psychology, Social Science or a related field, or equivalent experience Proven ability to use human-centered insights to answer business questions. Strong collaboration skills and ability to lead cross-functional brainstorming sessions and strategic thought partnership. Comfort owning your own slice of the research roadmap and prioritizing your workload to meet shifting priorities. Strong presentation skills with a creative and compelling storytelling style. Demonstrated capacity to work quickly and handle multiple research studies concurrently.At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $122,500 to $191,000.In the United States, outside of California, the reasonably expected salary range is between $101,000 to $181,000.In Canada, the reasonably expected salary range is between $128,000 CAD to $169,500 CAD.We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.Working at Scribd, inc.Are you currently based in a location where Scribd is able to employ you?Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:United States:Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.Canada:Mexico:Benefits, Perks, and Wellbeing at ScribdBenefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees12 weeks paid parental leaveShort-term/long-term disability plans401k/RSP matchingOnboarding stipend for home office peripherals + accessoriesLearning & Development allowanceLearning & Development programsQuarterly stipend for Wellness, WiFi, etc.Mental Health support & resourcesFree subscription to the Scribd Inc. suite of productsReferral BonusesBook BenefitSabbaticalsCompany-wide eventsTeam engagement budgetsVacation & Personal DaysPaid Holidays (+ winter break)Flexible Sick TimeVolunteer DayCompany-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing about the need for adjustments at any point in the interview process.Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. #J-18808-Ljbffr