Work Location Value Buds Red Deer Village Mall **Keyholder (KH)** **Nova Cannabis Inc.** is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices. **Role and Responsibilities** The **Keyholder** role includes, but is not limited to: **Customer Offering:** - Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs. - Facilitate a welcoming and positive atmosphere for everyone in the store. - Educate customers on cannabis products, strains, consumption methods, and safe/responsible usage. **Day-to-Day Operations:** - Promote our culture and brand by participating in merchandising and promotional activities. - Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service. - Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products. - Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment. - Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols. - Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability. **Experience and Qualifications:** - **Minimum:** 2 years of customer service experience. - **Minimum:** 2 years of retail and/or hospitality experience. - Cannabis, liquor, or healthcare experience is preferred. - High School Diploma or equivalent. - **Mandatory Certifications by Province:** - **BC**: Selling It Right Certification. - **AB**: SellSafe. - **SK**: CRTP Certification. - **MB**: CRWTP Certification. - **ON**: CannSell Certification. - Ability to pass a **Criminal Record Check**. - Working knowledge of provincial cannabis regulations and safe handling requirements. **Personal Characteristics and Requirements:** - Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers. - Quick thinker with creative problem-solving skills. - Open-minded and proactive in identifying ways to improve processes and customer experiences. - Passionate about creating a **safe, positive, and tailored experience** for every customer. - Excellent communication skills (both written and verbal) and professional demeanor. - Team player dedicated to supporting the stores success and goals. - Upholds ethics, confidentiality, and demonstrates a high level of discretion. - Reliable, responsible, and detail-oriented. - **Age Requirement:** Must be 18 years or older (19 in BC). - Reliable transportation to and from work. **Job Type:** - Part-time. **Work Location:** - In person. **Why Join Us?** At Nova Cannabis, were passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder, youll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.
Job Title
Keyholder