Job Title

Play On Pediatric Therapy is a dynamic, women-led, multidisciplinary pediatric clinic in the heart of Barrhaven, ON. Our bright, beautiful 3,000 sq. ft. clinic features eight private treatment rooms, a cozy staff room, and our one-of-a-kind Super Special Fun Gym complete with climbing walls, swings, and imaginative play spaces. Our values Family, Growth, and Adventure shape everything we do. We are proud to offer exceptional care to children and families in a warm, inclusive environment, and were looking for an experienced Patient Experience Coordinator to join our team and help keep our front desk running smoothly. Position Overview The Patient Experience Coordinator is a key administrative role responsible for delivering a seamless, supportive, and efficient experience for families and therapists alike. We are looking for someone who is dependable and adaptable, who thrives in a fast-paced clinical setting, has strong administrative skills, and brings significant experience in a medical or allied health environment ideally with JANE EMR. Must have the aptitude and skills to complete required tasks. Key Responsibilities Serve as the welcoming face of the clinic, greeting families with warmth and professionalism Manage a busy front desk, including high call volumes, appointment scheduling, and email communication and text messages Track daily metrics Coordinate appointment bookings and waitlists for a multidisciplinary team Handle billing, payment processing, insurance receipts, and documentation Ensure accurate and timely use of JANE EMR for scheduling, communication, and charting Support clinicians with administrative tasks and follow-up with clients as needed Maintain a tidy, organized, and child-friendly clinic environment Participate in team meetings, events, and occasional community outreach Requirements & Qualifications Minimum 1 year of experience in a busy healthcare, pediatric, or allied health clinic setting Strong working knowledge of JANE EMR applicants with no prior JANE experience will not be considered Excellent verbal and written communication skills; clear, compassionate, and confident Proven ability to multitask, stay organized, and prioritize under pressure High attention to detail and accuracy in data entry and documentation Tech-savvy and comfortable with email systems, digital forms, and Google Suite Collaborative team player with a proactive, can-do attitude, must be self-motivated and show initiative Comfortable working with children and families of all abilities Fluent in English; French is highly desirable Available for both daytime and evening shifts, MondayFriday (some flexibility required) and possibly Saturdays Must be a Canadian citizen or permanent resident Must live locally and be available to work in-office only What We Offer Competitive hourly wage based on experience Paid onboarding and orientation Vacation pay & Statutory Holiday Pay Professional Development opportunities Opportunities for internal growth and mentorship Fun, supportive team culture with regular social and wellness events Free on-site parking If youre an experienced front desk professional whos comfortable with JANE EMR, loves working with families, and wants to be part of a passionate pediatric team wed love to hear from you! To apply, please submit your resume and a brief cover letter outlining your experience with JANE and busy clinic settings and reasons why you would be a good fit for our clinic. Please send your resume and cover letter to between the hours of 5:00-9:00 p.m. EST. #J-18808-Ljbffr