Job Title

Overview Seasonal Ambassador - Robson Street at Lush Fresh Handmade Cosmetics North America. Seasonal Ambassadors are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in both sales and operations, surpassing daily sales goals while creating a fun and inclusive team environment. We encourage you to put yourself in the customer's shoes and think about what would make their day, offering personalized product recommendations and sharing knowledge to create a unique and memorable experience for every shopper. Its about making a positive impact on the world, one bar at a time. Responsibilities Sales and Customer Experience: Driving sales by utilizing StoreForce dashboard results, seeking feedback, and taking ownership of your results to contribute to the stores overall sales. Customer Experience: Deliver a world-class experience to every customer by listening, asking open-ended questions, demonstrating product benefits, and finding opportunities to make customers day. Building the Brand: Educate customers on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging). Articulate these values in-store and through community engagement to increase traffic and impact. Product Passion: Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently recommend products. Team Involvement Development: Use Lush resources to develop sales techniques and product knowledge, support team growth, and seek feedback and opportunities to improve. Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to diverse perspectives, foster belonging, promote teamwork, and value each employees contributions. Operational Excellence Time and Attendance: Be punctual, reliable, present, and engaged; participate in teamwork and stay aligned with company updates. Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales. Stock and Inventory: Use visual merchandising guidelines to adjust displays based on sales to improve the customer experience. Policies and Procedures: Adhere to opening/closing procedures, product integrity, respectful workplace, and health and safety standards. Qualifications Required: Excellent customer service skills Flexibility to adapt to changing situations in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service Strong problem-solving skills for day-to-day operations Experience working in a team, skincare or cosmetics Experience in cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Compensation: Robson Street: $19.50 CAD per hour. Best of luck on your job search, and dont forget to follow us to learn more! Find our Personal Privacy Policy details here. Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, with diverse First Nations, Inuit and Mtis peoples represented. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our staff, are guests on this land and we act to repair past harm together with Indigenous Peoples and communities we work with. #J-18808-Ljbffr