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Overview Get AI-powered advice on this job and more exclusive features. Position Type: Full Time Department: Patient Programs Work Location: Canada Work Arrangement: Remote Work Hours: Standard Business Hours Monday to Friday A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs backed by integrated technology, an in-house creative agency, and cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Come and join our team! We are 100% Canadian with locations across the country State-of-the-art facilities to provide high-quality products and services Opportunity to be part of a winning, high-performing team Collaborative, engaging workplace culture we are passionate about our people Flexible working environment that promotes a healthy work-life balance Diverse and inclusive culture where your talent and commitment to excellence are welcomed and valued High-growth environment with opportunities for learning and growth through our Employee Development Program and in-house corporate training The Opportunity The Program Manager is responsible for the management, planning, and implementation of specific programs/portfolios. The role combines project management, performance analytics, client management, case management, and people skills. Successful candidates are positive, driven, and committed to building outstanding and innovative support programs. A Day in the Life (What you will do here) Design and implement programs per the sponsors strategic direction and meet client needs Oversee overall program performance across services such as reimbursement, patient coordination, and medication management Develop reimbursement expertise in therapeutic areas and build content for training Manage stakeholder escalations to client satisfaction Provide portfolio insights and intelligence (market, competitive, payer) Evaluate program strengths/weaknesses and propose operational improvements with change management Collaborate with analytics to design, produce, and deliver program-related reporting Participate or lead client meetings and coordinate with internal departments for optimal execution Support quality assurance and quality improvement initiatives, including CAPA activities Oversee case managers to ensure service quality and proper documentation Monitor staff performance and training needs; assist with scheduling and staffing changes Engage in program design and development activities (documentation, SOPs, flows, charts) Manage project setup (telephony, data collection tools, reports) and day-to-day activities Address ad hoc client requests and coordinate resources; communicate with external stakeholders Participate in consulting/research projects as needed and communicate program status to the account manager Perform other duties as assigned by management What you need to ensure you are set up for success University degree in applicable field Broad knowledge in business administration, accounting, sales, marketing, or related fields Experience in Rare Disease therapeutic area is an asset 1-3 years in a Program Management role Minimum of 2 years in a People Management role Expertise in complex reimbursement, patient assistance programs, and related processes Understanding of technology trends and impact on key clients Knowledge of full-service call center programs Ability to interpret financial data and manage a budget Strong customer/client management background Exceptional project management skills from vision to implementation Strong analytical and problem-solving skills with track record of new concept development Critical thinking and creative problem-solving abilities Strong interpersonal and leadership skills with ability to develop talent What makes you a great fit for this team Commitment to providing a high level of service to internal and external clients Adaptable with a track record of success during growth and change Proven ability to build trust and influence at multiple levels Effective, candid communication style Exceptional organizational skills and ability to build relationships with colleagues, management, and stakeholders Why join Sentrex? We value our employees. Our permanent full-time employees are provided with: Competitive salary and generous vacation entitlement Wellness program Paid sick days Competitive benefits package including dental & extended health, AD&D, LTD, and life insurance Employee & Family Assistance Program RRSP matching program Sentrex Health Solutions is proud to be an equal opportunity employer demonstrating our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. Accommodations can be made available upon request for candidates participating in the selection process. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at Sentrex Health Solutions by 2x Project Manager, Transformation Programs Toronto, Ontario, Canada CA$110,000 - CA$125,000 Academy for Services & Consulting: Associate Project Manager (APM) - Toronto (Hybrid) Toronto, Ontario, Canada CA$105 - CA$115 Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr