Job Title

1 year ago Be among the first 25 applicants PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Store Manager Job Summary PetSmarts Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the stores daily business while upholding the companys vision, mission, values, and strategy within the store. Benefits Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Essential Responsibilities People Leadership Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development, including associate reviews, recognition, team activities, labor management, training, onboarding, mentoring, and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership of results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures alignment and responds to changing environment; addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall engagement; ensures all associate reviews are delivered on time. Overall Store Experience Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for pet parent experiences over the phone, in person, or online, and for responding to general and escalated pet parent concerns. Builds a store environment focused on delivering an exceptional in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics for themselves and their team. Conducts monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for associates, pets, and pet parents. Ensures compliance with inventory management tools to guarantee appropriate levels of in-stock items. Communicates business and financial objectives to other leaders within the store. Reviews in-store cameras to assess safety practices and coach accordingly; follows up with accountability. Takes immediate action and reports when a sick/injured pet is identified; arranges transport to the vet as needed. Supports store opening and closing procedures to uphold brand promise. Business Management Delivers corporate strategy and profitability goals by executing leadership directions. Analyzes reporting, identifies root causes, and communicates results with improvement plans. Drives opportunities to grow the business; holds associates accountable for store P&L targets (sales and shrink). Manages expenses such as labor and supplies; leverages home office resources for store-related tasks. Creates and posts schedules; manages payroll weekly within budget. Executes daily, weekly, and monthly reporting and paperwork as required. Runs store-related errands to support store needs. Qualifications 4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmarts policies and procedures. Physical Demands and Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, and write; reach with hands and arms; stoop, kneel, crouch; talk and hear; depth perception. Reasonable accommodations available. Lift and/or move up to 50 pounds regularly; may lift more than 100 pounds with assistance. Occasional exposure to moving mechanical parts, pet hair, and a noisy environment; exposure to live animals is common. EEO and Additional Information PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout the application process, as required by law. Note: The job summary describes the general nature and level of work and is not intended to include all duties. You will be provided with a copy of a job description for the actual position. The pay rate will be based on relevant experience, training, and location. This position is eligible for benefits as described at the PetSmart benefits portal. #J-18808-Ljbffr