Job Title

BCLC exists to generate win-wins for the greater good. For our people, our players, our communities, our industry, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet. Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition. About the Role This is a hybrid role, based out of Chances Casino, Prince Rupert, and remote when not scheduled in the casino. The successful candidate will need to be available for shifts from 7am to midnight, year round including statutory holidays. This is a Permanent, Full Time opportunity. Expected Salary Range: $62,081.00-$77,600.00-$96,999.00. Our typical hiring range will be +/- 5% of the midpoint shown above. Factors influencing this decision include qualifications and market conditions for the role. About the Company For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. About the Team Joining the Player Health team at BCLC means you will be part of a group of specialists supporting one of BCLCs core ambitions: our players will demonstrate safer gambling behaviours. The Role GameSense is the award-winning player health program created in 2009 as a player-first approach to safer gambling. The program aims to reach every player by promoting positive play behaviors, providing details on key gambling concepts, and offering valuable support education. Responsibilities Deliver educational programming in a way that engages and entertains our players, allowing them to connect with and retain new concepts while having fun. Respond to inquiries from players seeking information about GameSense and Game Break programs and tools, problem gambling and related help resources. Provide tailored, empathetic, non-judgemental support to individuals affected by problem gambling and provide resources, up to and including confidential referrals to problem gambling services such as counselling. Build effective working relationships with gaming service providers, security personnel, internal BCLC staff and the provinces problem gambling prevention and counselling service providers. Deliver training to casino staff on GameSense, Game Break and Appropriate Response Training programs. Inputs data accurately regarding interactions with players. Maintains a visually appealing information center with appropriate supplies. Qualifications and Skills Degree, Certificate or Diploma in Social Sciences, Health Promotion, Education or related discipline. 2 to 3 years experience in education, customer relations, human services or communications. An equivalent combination of education and/or experience may be considered. Working knowledge of principles, concepts, practices, and techniques in the areas of customer service, communications, and education. Familiarity of the gaming industry, safer gambling practices and problem gambling would be a benefit. Excellent communication and interpersonal skills to engage with individuals from diverse backgrounds and varying levels of vulnerability. Demonstrated ability to identify and respond to urgent or critical situations. Strong understanding of and commitment to concepts of prevention and awareness. What Will Make You Successful You will be proficient at providing outstanding customer service in a fast paced environment. You will communicate effectively and build relationships with players of all backgrounds by reading and communicating to their place in their player health journey while maintaining confidentiality, diplomacy & tact. Whats in it for You Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement. We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week. Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning. #J-18808-Ljbffr