Job Title

Job Title: Customer Success Rep Location: Vancouver, Canada Reports To: Manager customer success Starting Salary: $50,000 CAD About noissue: noissue is a global leader in packaging, helping businesses of all sizes make eco-friendly choices without compromising on design or quality. Our products include custom compostable, recycled, and reusable packaging solutions designed to elevate brands. Were looking for a customer support person to join our team in the Vancouver office. This is an entry-level role that helps our global customer base with answering questions on anything from assisting with placing orders to production updates to resolutions on orders with escalations. The role is in the office 4 days a week (Tuesdays work from home optional) and comes with full health & dental benefits and a few other company perks. Core Responsibilities Manage order operations for both your customers and those of the B2B sales team Work collaboratively with design, production, and logistics teams to produce and deliver custom packaging for brands Update customers in a timely manner on all things related to their orders Provide administrative support to the sales team by creating quotes, updating customers, and other various tasks Maintain positive relationships with customers to help ensure renewal of contracts from $25k-100k+ Respond to inbound tickets in a timely manner maintaining our team SLA requirements Provide great customer service to noissue customers Communicate clearly and effectively with customers while representing the noissue brand Handle disputes and conflict and provide amenable resolutions to customers Respond to reviews on various platforms and provide assistance / support to those customers Work with logistics and production teams to facilitate refunds, remakes, and communicate updates to the customer Use various tech tools for all of the above like: Zendesk / Hubspot / Google tools / Slack Preferred Experience Selling or providing support on physical products (retail / hard goods experience) Customer service / support in a ticket-based environment Conflict resolution / dealing with difficult customer situations Zendesk & Hubspot or other CRMs First 3 Months Learn the tech stack Get trained on our product line and general support processes Shadow other team members to learn best practices Start responding to support tickets and placing customer orders First 6 Months Become self-sufficient and accountable for meeting your SLAs and ticket volume requirements Resolve tickets and customer questions without assistance Have a strong understanding of most products, common escalations, and how to respond to them Learn the pricing tools and provide order quotes and invoices to customers Get up to speed on order management tools and work with the supply chain team First Year Assist training other new team members Take on a wider range of support responsibilities such as responding to public reviews Process resolutions for higher value tickets Assume a leadership role in the team and assist with reporting on KPIs and monitoring team performance Assist with B2B sales operations and customer relationships to help with efficiency and secure contract renewals Have your annual performance and salary review Please send resumes to #J-18808-Ljbffr