Job Title

Lieu de travail : Sherwood Park, Alberta, Canada Horaire : 37.5 Secteur dactivit : Services bancaires personnels et commerciaux Dtails de la rmunration: $51,400 - $72,600 CAD LaTD a cur doffrir une rmunration juste et quitable tous les collgues. Les occasions de croissance et le perfectionnement des comptences sont des caractristiques essentielles de lexprience collgue laTD. Description du poste : CUSTOMER Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/procedures Provide sound advice with every customer interaction, contributing to an exceptional customer experience Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions Improve customer financial confidence through ongoing dialogue and by answering questions Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needs Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines Support the frontline with transactions, as necessary May act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems are handled appropriately, when required SHAREHOLDER Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to increase profitability and enable business growth Promote and offer full suite of products, advice, services and banking capabilities Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations Identify, suggest and actively participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all transactions / activities Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct EMPLOYEE / TEAM Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH: Requires specialized expertise to provide complex transaction/ product feature advice and guidance to customers Requires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate - high complexity / risk Acts as an advice process/product expert to customers and/or internal partners Identifies complex problems and formulates the most appropriate solution Acts as a team lead and/or escalation point for complex issues, coordinating the work of others and providing coaching to maintain service, process and product standards Uses insights into how the customer or advice team integrates with other teams to coordinate efforts and resources to achieve shared objectives Has direct impact on the quality of the duties performed, or services provided, to the advice team and the unit supported Implements advice and customer service procedures and approaches to complete work Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions Generally requires specific formal certifications at this level of expertise Generally reports to an Assistant Branch Manager or Branch Manager EXPERIENCE AND / OR EDUCATION High School diploma and/or 1+ years relevant experience IFIC or CSC CFSA to be completed upon hire Post-Secondary or Undergraduate degree (in related field) preferred #J-18808-Ljbffr