Job Title

Overview Mejuri is the category-defining fine jewelry brand redefining luxury. We are a team of retailers, creatives, technologists and strategists. We are looking for someone special to join our team as an Assistant Store Director (La personne au poste de direction adjointe de magasin). The role supports the store leadership in all aspects of operations, customer service excellence, profit growth, and creating an engaging environment to enable the team to achieve company goals. The candidate is dynamic, entrepreneurial, with exceptional customer service and leadership/mentoring skills, and comfortable working in a bilingual environment (French and English required). Language requirement: French and English are mandatory for this position. Location: France (organization-centric details omitted here). This description preserves the original responsibilities and requirements with refined formatting. Client Experience Improve in-store customer experience by communicating and training staff on Mejuri sales steps and building connections through the brand story. Provide in-store leadership by modeling best practices in welcoming customers, customer service, and product knowledge. Adopt a multichannel mindset, continually seeking ways to remove barriers and friction to purchase for customers. Collaborate with marketing and in-store service teams to design activities and collaborations for the community and enhance customer experience. Organize one in-store event per quarter. Be the voice of the customer by ensuring ideas to improve the brand, products, and services are communicated to Mejuri's headquarters. Respond quickly to customer complaints and escalate to executives as needed. Direction Assist the store leadership in coaching and developing a high-performing customer-service oriented team. Contribute to recruitment of key store team members. Establish and promote strong collaborative relationships with your market and with headquarters. Create and participate in onboarding processes for new team members. Support new team members during their first weeks of onboarding and training, ensuring strong team spirit. Contribute to training meetings and maintain a performance culture based on accountability, continuous improvement and achievement of goals. Clearly communicate standards and expected behaviors; lead by example. Act as the training lead for stores, ensuring all team members participate in Mejuri Learn during slower periods and complete courses. Assist store leadership in addressing personnel relations issues to foster a positive work environment. Manage staff scheduling to maintain a positive, harmonious and engaging workplace that drives engagement. Ensure health and safety precautions are taken in all functions to protect staff and visitors. Integrate Mejuri values into daily team activities. Network continuously and build a candidate pool for current and future roles. Provide in-store leadership for customer service and product knowledge as needed. Monitor adherence to Mejuri policies and procedures. Motivate the in-store team daily. Ventes Monitor and support the development of store business strategies as defined by store leadership. Maximize results and KPIs by optimizing personal and team performance and engagement. Set and communicate sales and productivity goals for the team; monitor store performance and achieve sales through teamwork. Commit to delivering results; be aware of personal and store metrics and meet targets. Grow business through client profiling, new client acquisition and building durable customer relationships. Review weekly and monthly sales data and product performance and take action to improve sales performance. Implement changes to improve product performance when possible. Improve team selling performance through feedback, mentoring and training. Review space productivity data and take action to maximize productivity and selling performance. Provide solutions to address sales performance gaps. Ensure staff is trained to have expert customer-relations, improved communication, deep product knowledge and advanced selling skills. Gather customer insights and communicate them to headquarters. Contribute to in-store marketing and promotional initiatives and communicate cross-functionally. Oprations Manage inventory and in-store display organization. Maintain visual and operational standards with the leadership team. Contribute to store scheduling and apply workforce optimization practices to deliver excellent customer experience. Assist with styling team time-off requests and scheduling. Support key initiatives in collaboration with store leadership. Work with the team to identify opportunities to improve daily store operations and communicate with headquarters as needed. Manage all office supplies and cleaning stock, placing orders as needed with suppliers. Adhere to company policies and procedures. Complete required loss prevention documentation, investigate causes and take corrective action where possible. Lead inventory preparation and execution in a timely and efficient manner. Escalate store issues to headquarters, including maintenance, cleanliness and safety concerns. Manage store safety for products and staff, reporting issues to headquarters promptly. Communicate any new programs, events or initiatives from headquarters to store team promptly. Visual Merchandising Maintain Mejuri brand standards for visual presentation, cleanliness and display functionality, working closely with the visual merchandising lead and managing time and productivity. Support data collection and analysis for merchandising and collaborate with leadership to maximize profitability. Ensure all appropriate merchandising elements are implemented per guidelines. Collaborate with store leadership and headquarters to roll out new initiatives in an organized and timely manner. Inform headquarters of any merchandising or stock gaps or needs. Focus on stock analytics; identify and act on inefficiencies. Monitor stock KPIs and performance and take corrective action as needed. Share internal (team) and external (customer) feedback with headquarters. Ensure health and safety policies and procedures are followed in-store. Comptences Business mindset: ability to use knowledge of the internal and external business environment to improve and drive performance. Influence: ask questions to clarify issues, communicate openly, gather ideas, and make decisions collaboratively using logic and reasoning. Results-oriented: take personal action to ensure mutual objectives and performance goals are met on time. Customer-centric: identify any obstacle affecting the customer experience. Relationship-building: exchange information to achieve mutual benefits; earn respect and engagement of team members and proactively maintain internal/external relationships. People management: act as a trusted leader; train, motivate, delegate, empower, communicate goals clearly and build trust. Follow-through: prioritize tasks, set goals for self and team; drive initiatives to completion. Analytical skills: link performance indicators to interventions and improvement ideas. Leadership ability: experience in coaching teams and retaining knowledge; recognize progress, emphasize accountability, share improvement suggestions and trust team members. Empowerment: trust team members, motivate them and give decision-making power while clearly communicating objectives and providing guidance. Comptences exiges pour le poste Minimum 2 years experience as a manager in retail sales, selling or customer service. Understanding of local market challenges and requirements for opening new stores. Desire to deliver exceptional customer service. Strong knowledge of the importance of excellent customer service. Excellent communication skills. Staying up-to-date with retail trends, good networking to open opportunities. Desire to work in a dynamic, entrepreneurial environment; comfort with experimentation and iteration. Bonus: experience launching a startup or working in a high-growth company. Our values are: FIND A WAY, RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, JUST DO IT, HUMILITY, CURIOSITY, DRIVE RESULTS. We encourage respectful collaboration, continuous learning, and inclusion across roles and locations. Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment. If you require accommodation, inform us in your application and we will work with you to meet accessibility needs. For accessibility assistance or information requests in accessible formats, please contact us through your application. #J-18808-Ljbffr