Job Title

Front of House Manager: Neighbourly Coffee Location : Fredericton, NB Position Type: Full-Time, Salaried Start Date : September 1 Application Deadline: August 10 About Neighbourly Coffee Neighbourly Coffee is a vibrant caf and social enterprise located in the heart of the 12 Neighbours community. We serve excellent food and drinks while fostering connection, dignity, and opportunity. We don't hire people to make coffee, we make coffee to hire people. Our caf team is often the first point of contact for visitors and community members and plays a key role in setting a tone of warmth, welcome, and professionalism. Were not just serving coffee; were building community. About the Role Were seeking a Front of House Manager to lead and support the day-to-day operations of our customer-facing caf space. This person will help ensure smooth workflows, top-tier customer service, and a strong team culture, while also contributing to our business goals and social mission. Youll be at the center of a fast-paced, people-first environment developing systems, guiding staff, and leading by example to create a space that feels welcoming, efficient, and aligned with our values. Key Responsibilities Supervise daily FOH operations and ensure quality control on service and timing Develop and manage staff schedules in line with budget and business needs Lead FOH staff training, especially around customer service, empathy, and responsiveness Foster a service culture that prioritizes teamwork, positivity, and consistency Maintain cleanliness and safety standards using operational checklists Support revenue growth through efficient workflows, specials, and seasonal promotions Track sales and operational data to inform decisions and improve performance Oversee FOH supplies and inventory within budget Collaborate with kitchen, marketing, and leadership teams to align on goals Ensure equipment is functional, safe, and well maintained Provide cultural leadership and model a solution-focused, collaborative attitude Assist with social media management in coordination with the marketing team Qualifications & Skills Previous experience working closely with coffee in a caf or restaurant environment Strong communication, organization, and interpersonal skills Ability to manage teams and support real-time training and growth Skilled in customer service and building a warm, inclusive environment Comfort with scheduling, ordering, and basic business operations Familiarity with social enterprises, learning-based workspaces, or similar is an asset Positive, calm, and adaptable especially during busy periods or unexpected challenges Salary Compensation will be negotiated based on experience #J-18808-Ljbffr