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Join to apply for the Chef dquipe, Services commerciaux / Team Lead, Commercial Servicing role at CMLS Financial 1 week ago Be among the first 25 applicants Join to apply for the Chef dquipe, Services commerciaux / Team Lead, Commercial Servicing role at CMLS Financial Chef dquipe, Services commerciaux Montreal, QC Fourchette salariale : $68,000 - $80,000 /yr CMLS Financial, lun des plus grands prteurs commerciaux au Canada, est la recherche dun(e) Chef dquipe, Services commerciaux pour rejoindre notre quipe en pleine croissance. Le(la) Chef dquipe, Services commerciaux est responsable de fournir une expertise de haut niveau et un leadership en matire de services aprs-financement, avec un accent particulier sur un ou plusieurs domaines cls tels que les rapports et paiements aux investisseurs, lexcution de documents, les assurances, les srets de prts, les transactions avec les emprunteurs, les taxes foncires et la gestion de portefeuille. Dans ce rle, vous mnerez par lexemple : en rvisant et en auditant le travail des autres, en identifiant les lacunes des processus et en menant des initiatives damlioration continue. Vous jouerez un rle essentiel dans la planification du service, en collaboration avec lquipe de gestion des services, tout en assurant la gestion quotidienne des oprations de lquipe grce une allocation efficace du travail et une supervision rigoureuse. En tant que leader actif(ve), vous fournirez des orientations claires, du mentorat et une gestion de la performance vos collaborateurs directs, en prenant en charge les valuations trimestrielles et annuelles, en assurant le suivi des indicateurs cls de performance de lquipe, en menant des discussions de coaching et en soutenant le dveloppement de carrire individuel. Votre leadership sera essentiel pour faonner une culture de responsabilit, de collaboration et dexcellence au sein du groupe des services commerciaux. propos du poste Le(la) Chef Dquipe, Services Commerciaux Sera Responsable De La Gestion Quotidienne Et Du Dveloppement Dune quipe Charge De Diverses Fonctions De Service Aprs-financement. Les Principales Responsabilits Comprennent, Sans Sy Limiter Leadership & Dveloppement Diriger la formation, la gestion de la performance et le dveloppement professionnel des membres de lquipe, y compris lintgration russie des nouveaux employs. Fournir des commentaires constants et constructifs, du coaching et du mentorat pour soutenir le transfert de connaissances techniques et la croissance personnelle. Mener les entretiens trimestriels de performance et participer au processus dvaluation annuel, en traitant les proccupations lies la performance de manire efficace. Favoriser un environnement dquipe collaboratif et performant en encourageant la communication ouverte, la responsabilisation et lapprentissage transversal. Oprations & Rpartition du travail Collaborer avec la direction des services pour surveiller les files de service et les charges de travail, assurant une rpartition efficace des tches et des ressources. Grer les oprations quotidiennes des fonctions de service de lquipe et veiller ce que la qualit et lefficacit soient respectes. Recommander des rotations de tches et des rquilibrages de charge de travail pour optimiser la productivit et rduire les risques. Amlioration des processus & Contrle de qualit Raliser des vrifications de processus et des contrles de qualit, incluant des examens ponctuels, pour assurer la cohrence et la prcision. Analyser les erreurs ou tendances, identifier les causes profondes et mettre en uvre des amliorations pour prvenir les problmes rcurrents. Recueillir activement les commentaires de lquipe et proposer des suggestions aux autres dpartements pour soutenir des amliorations globales. Contribuer la mise jour des politiques et procdures, aux projets et plans daction internes en fournissant des perspectives et en respectant les chanciers. Projets & Soutien dpartemental Aider lquipe de gestion des services dans la planification des responsabilits du service et des projets de lentreprise. Superviser lattribution des tches lies aux projets, veiller ce que les interdpendances et les chances soient respectes, et faire remonter les risques au besoin. Relations avec les parties prenantes Agir comme point descalade cl pour les clients externes (emprunteurs, prteurs, investisseurs, courtiers, assureurs et fournisseurs), en grant les demandes complexes avec professionnalisme et ractivit. Collaborer avec les quipes internes (Origination, Crdit, Services, Finances) pour rsoudre les problmes et valider les donnes des transactions de prts complexes. Intgrit des donnes & Documentation Assigner et superviser les tches de collecte de donnes et de production de rapports, en assurant leur exactitude et leur cohrence. Maintenir lintgrit des donnes dans les feuilles de calcul, rapports standards et bases de donnes internes grce une surveillance rgulire. Superviser la gestion documentaire, y compris la cration, la rvision, lorganisation et la conservation des dossiers lectroniques et physiques. Collaborer avec la direction des services pour standardiser et amliorer les modles, rapports, relevs et communications conformment aux normes de service. Ce Poste Est Pour Vous Si Vous Dtenez un diplme universitaire en administration des affaires, finance, immobilier, comptabilit ou assurance. Un titre professionnel (comme le CFA) est un atout. Possdez un minimum de 3 ans dexprience comme spcialiste en prts hypothcaires/crdit. Une exprience dans le secteur financier ou hypothcaire, ainsi qu'une bonne connaissance de limmobilier, sont des atouts. Avez dj dirig une quipe directe, avec exprience en enseignement, encadrement et mentorat. Matrisez MS Office, notamment Excel un niveau avanc. Dmontez de solides comptences en communication, relations interpersonnelles et organisation. tes reconnu(e) pour votre capacit btir des relations professionnelles mutuellement bnfiques et respectueuses. Excellez en communication, prsentation, rsolution de problmes et organisation. Faites preuve de pense critique, logique et analytique pour identifier les principes et faits sous-jacents. Travaillez bien sous pression et respectez les dlais fixs. Avez une grande attention aux dtails dans tous les aspects de votre travail. Qui sommes-nous? Fonde en 1974, CMLS Financial est le principal fournisseur de solutions de financement pour les propritaires, promoteurs et investisseurs immobiliers commerciaux. Avec plus de 50 ans dexprience, 30000 clients, 45 milliards $ dactifs sous administration et des bureaux dun ocan lautre, nous servons les plus grandes banques, gestionnaires dactifs, compagnies dassurance et fonds de pension au Canada. Forts de cette base solide, nous continuons offrir des solutions de financement ingales nos clients. Vous aimerez travailler ici Nos employs nous disent quils aiment la manire dont nous quilibrons professionnalisme et ambiance de travail agrable. Nous voluons dans un environnement dynamique, rapide et stimulant, qui soutient les personnes motives et orientes vers les rsultats. Notre croissance permet nos employs d'acqurir une exprience prcieuse, dapprendre constamment et davoir un rel impact sur lentreprise. Nous nous engageons offrir des carrires enrichissantes, car nos employs sont ce qui nous distingue - et nous le savons. Employeur garantissant lgalit daccs lemploi CMLS Financial est un employeur garantissant lgalit des chances, engag envers la diversit et linclusion. Nous accueillons avec plaisir toutes les candidatures qualifies, sans gard la race, couleur, religion, sexe, orientation sexuelle, identit de genre, origine nationale, ge, handicap, statut de vtran, statut autochtone ou tout autre facteur protg par la loi. Des mesures dadaptation sont offertes sur demande pour les candidats participant au processus de slection. Nous voulons vous entendre! Si vous tes convaincu(e) que vous pourriez tre un atout pour notre quipe, soumettez ds aujourdhui votre lettre de motivation et votre CV. Nous remercions tous les candidats pour leur intrt, mais nous ne contacterons que ceux retenus pour une entrevue. ______________________________________________________________________________________________________________________________________________________________________________________ Team Lead, Commercial Servicing Montreal, QC Salary Range: $68,000 - $80,000 /yr CMLS Financial, one of Canadas largest Commercial lenders, is looking for a Team Lead, Commercial Servicing to join our growing team. The Team Lead, Commercial Servicing is responsible for delivering senior-level expertise and leadership in post-funding servicing, with a focus on one or more key areas such as investor reporting and payments, document execution, insurance, loan security, borrower transactions, property taxes, and portfolio management. In this role, you will lead by example: reviewing and auditing the work of others, identifying process gaps, and driving continuous improvement initiatives. You will play a pivotal role in supporting departmental planning in collaboration with the Service Management team, while also managing daily team operations through effective work allocation and oversight. As a hands-on leader, you will provide clear guidance, mentorship, and performance management to your direct reports, taking ownership of quarterly and annual reviews, ensuring teams KPIs, coaching conversations, and supporting individual career development. Your leadership will be critical in shaping a culture of accountability, collaboration, and excellence within the Commercial Servicing group. About The Role The Team Lead, Commercial Servicing will be accountable for the day-to-day management and development of a team responsible for a variety of post-funding servicing functions. Core responsibilities include, but are not limited to, the following: People Leadership & Development Lead the training, performance management, and professional development of direct reports, including the successful onboarding of new team members. Provide consistent and constructive feedback, coaching, and mentorship to support technical knowledge transfer and personal growth. Conduct quarterly performance check-ins and participate in the annual performance review process, addressing performance concerns in a timely and effective manner. Foster a high-performing and collaborative team environment by promoting open communication, accountability, and cross-functional learning opportunities. Team Operations & Workload Oversight Collaborate with Servicing Management to monitor servicing queues and workloads, ensuring effective work allocation, task distribution, and resource coverage. Manage day-to-day operations of the teams servicing functions and ensure delivery meets established quality and efficiency standards. Make recommendations on task rotation and workload rebalancing to optimize productivity and minimize risk. Process Improvement & Quality Assurance Conduct process verifications and quality reviews, including peer or spot checks, to maintain consistency and accuracy across servicing functions. Analyze servicing errors or trends, identify root causes, and implement process improvements to mitigate recurring issues. Proactively gather feedback from team members and relay suggestions to other teams to support broader procedural enhancements. Contribute to policy and procedure updates, project initiatives, and internal action plans by offering insights and ensuring deliverables are completed within defined timelines. Project & Departmental Support Assist the Servicing Management team in planning and coordinating departmental responsibilities and corporate projects. Oversee the allocation of project-related tasks across the team, ensuring interdependencies, milestones, and deliverables are met; escalate risks or issues as necessary. Stakeholder Relationship Management Serve as a key escalation point for external clients, including borrowers, lenders, investors, brokers, insurers, and vendors, by managing complex inquiries with professionalism and urgency. Collaborate cross-functionally with internal partners in Origination, Credit, Servicing, and Finance to resolve issues and confirm data for high-complexity loan transactions. Data Integrity & Documentation Assign and oversee routine data collection and reporting responsibilities to team members, ensuring accuracy and consistency across internal platforms. Maintain data integrity in spreadsheets, standard reports, and internal databases through regular oversight and validation. Oversee document management practices, including the creation, review, organization, and maintenance of electronic and physical records. Collaborate with Servicing Management to standardize and enhance templates, reports, statements, and communications to align with service standards. This Role Is For You If You Have a university degree in Business/Finance/ Real Estate/ Accounting/ Insurance, with a professional designation (such as CFA considered an asset). Have a minimum of 3 years of experience as a Mortgage/Lending Specialist. Experience within the financial or lending services industry/ institution and real estate knowledge are considered assets. Have experience managing a team of direct reports providing, teaching, coaching, and mentoring. Are an advanced user of MS Office and Excel. Have proficient communication, interpersonal and organizational skills. Demonstrate interpersonal skills that promote mutually beneficial, respectful, and professional relationships. Have excellent communication, presentation, problem solving, and organizational skills. Have a high level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts. Are able to work well under pressure and meet set deadlines. Have strong attention to detail in all areas of work. Benefits And Perks Some of the benefits we offer at CMLS are: Health and Wellness Spending Accounts Health, Drug, Vision, and Dental benefits Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays) RRSP Matching Program Maternity / Parental Leave Top Up Program Discounted gym memberships Travel assistance and EAP Business Casual dress code And more! Who are we? Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $45 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important services. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs. You will love working here Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Business is booming and that means that our employees are able to gain valuable exposure, have lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it. Equal Opportunity Employer CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process. We want to hear from you! If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview. 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