Nous utilisons des tmoins pour fournir et amliorer nos services de sorte vous offrir une exprience plus personnalise, et les services de suivi sont dsactivs. Pour en savoir plus sur les tmoins utiliss et pour consulter vos prfrences, veuillez vrifier les paramtres de votre navigateur ou slectionner Accepter pour consentir lutilisation des tmoins.Avertissement : Pour les visiteurs de lUnion europenne et du Royaume-Uni, seuls les tmoins strictement ncessaires sont utiliss sur ce site. Ces tmoins sont ncessaires au bon fonctionnement du site Web et ne peuvent pas tre dsactivs. Ils sont gnralement mis en place uniquement en rponse des actions que vous effectuez et qui quivalent une demande de services, comme configurer vos prfrences en matire de confidentialit, ouvrir une session ou remplir des formulaires. Vous pouvez configurer votre navigateur pour quil bloque ces tmoins; toutefois, certaines sections du site ne fonctionneront pas. Ces tmoins nenregistrent pas de renseignements personnels permettant lidentification.* Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management* Identify opportunities to refer clients to Partners (i.e., across Wealth, Retail, Small Business Banking, Commercial)* Provide ongoing comprehensive reviews of clients financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.* Create a legendary customer experience at every interaction and deliver a positive First Impression by engaging customers in a range of sales, service and informational conversations* Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience* Support ONE TD by identifying and referring customers to internal Bank partners as appropriate* Possess comprehensive knowledge of the real estate market, competitive offers in mortgage lending industry, and economic trends* Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products* Ensure customer problems are handled professionally, escalating issues to management when necessary* Build and exhibit sales skills and credit knowledge and partner effectively within TD's employee-focused culture* Work closely with District Manager to make sales calls and conduct monthly coaching sessions* Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and services* Proactively promote TDs image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.* Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies* Understand the market and mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank* Consistently exercise discretion in managing correspondence, information and all matters of confidentiality* Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk activities as necessary* Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist* Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts* Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite* Complete all compliance training and attestations within required timelines* Be knowledgeable of and comply with Bank and Industry Codes of Conduct* Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest* Support the team by continuously enhancing knowledge/ expertise in own area and participate in knowledge transfer within the team and business unit* Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques* Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions* Contribute to a fair and positive working environment that supports a diverse workforce* Participate in team meetings, employee surveys, action planning, and training sessions* Contribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and/or guidance as appropriate.* Act as a brand ambassador for your business area/function and the bank, both internally and/or externally* Professional role with a focus on providing business development, customer relationship management and/ or sales advisory support within their own area of specialty* Requires expanded knowledge of products/services and key competitors* Understands key business and customer drivers and processes in the context of own work* Identifies referral opportunities at increasing levels of complexity* Sound knowledge of assigned customers needs, the competitive landscape and broader market factors* Coordinates activities and timelines across multiple teams to ensure customer needs are met* Executes a moderately complex sales or account management process, focusing on features selling and customer data gathering* Investigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact pattern* Impacts sales achievement of their own and related teams* Simplifies information to customers, clarifies unique situations and leads coordination of information to ensure service and standards are met* Work performed under management guidance and supervision* May identify and contribute to problem resolution* Generally reports to a Manager or above* Undergraduate degree or community college diploma preferred* Minimum 3 years of experience working directly in a client facing, sales or relationship focused role** propos de nous** La TD est un chef de file mondial dans le secteur des institutions financires. Elle reprsente la cinquime banque en Amrique du Nord de par son nombre de succursales. Chaque jour, nous offrons une exprience client lgendaire plus de 27 millions de mnages et dentreprises au Canada, aux tats-Unis et partout dans le monde. Plus de 95 000 collgues de la TD mettent en commun leurs comptences, leur talent et leur crativit au service de la Banque, des clients quelle sert et des conomies quelle appuie. Nous sommes guids par notre vision dtre une meilleure banque et par notre objectif denrichir la vie de nos clients, de nos collectivits et de nos collgues. La TD est une entreprise profondment engage tre une leader en matire dexprience client. Voil pourquoi nous croyons que chaque collgue, peu importe son secteur dactivit, est en contact avec la clientle. En parallle de lvolution de nos activits et de notre stratgie, nous innovons afin damliorer lexprience client et de crer des capacits pour faonner lavenir des services bancaires. Que vous ayez plusieurs annes dexprience dans le secteur bancaire ou que vous commenciez tout juste votre carrire dans le domaine des services financiers, nous pouvons vous aider raliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement #J-18808-Ljbffr
Job Title
Spécialiste hypothécaire mobile