Job Title

Overview Assistant Manager, Guest Experience | Guildford Town Centre. Role at myGwork - LGBTQ+ Business Community. This job description includes responsibilities for store leadership, guest experience, operations, budgeting, and people management, with eligibility and schedule requirements. Note: This description contains content in English and French. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members and create an environment and team culture where people feel a sense of belonging and have opportunities to grow. They ensure their team delivers outstanding guest experience in line with company values and directives. Key Responsibilities Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Manager's People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience And Community Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and support team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to 'make it right' for guests. Operations, Product, and Strategy Partner with other managers to review business data and metrics (e.g., profit and loss statements) to inform planning processes. Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandising changes are accomplished. Open and close the store in accordance with procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role directly responsible for a subset of store employees as delegated by Store Manager. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Inspires others; motivates, empowers, develops, and directs people Guest Experience: Actively creates an inclusive, high-caliber experience for every guest through the team Team Building: Builds teams that maximize accomplishments and value diverse perspectives Decision Making/Problem Solving: Uses logic to evaluate options and make timely decisions Strategic Thinking: Sets strategies aligned to the company vision and values Change Management Leadership: Leads others through change and uncertainty Interactive Communication: Communicates effectively and understands information shared during interactions Job Requirements Eligibility Must be legally authorized to work in the country where the store is located Must be able to travel to the assigned store with reliable transportation Schedule/Availability Variable schedule including early mornings, mornings, afternoons, evenings, late nights or overnights, weekends and holidays Experience 1 year people management experience 1 year leadership experience, including managing business operations, administration, and projects or processes Job Assets (Nice to Have; Not Required) Education: High school diploma or equivalent; Bachelors degree or equivalent Experience: 1 year retail or sales management experience Experience: 1 year recruiting, hiring, or training employees Work Context Environment may include bright lights and loud music Work is done in teams and independently May involve conflict resolution or de-escalation of guest issues Role involves building relationships with new people and community partnerships Occasional computer or virtual communication tasks Moving around a store for most of a shift; may sit for extended periods May involve moving boxes up to 30 lbs (13.6 kg) Compensation & Benefits Base Pay Range: 25.77 - 34.87/hour (subject to local minimums). Target Bonus: 25%. Total Target Base Pay Range: 32.21 - 43.59/hour. Notes: Compensation offerings are pay-for-performance; eligibility for bonuses and equity subject to program requirements. Benefits include extended health and dental, paid time off, retirement plan matching, employee discounts, fitness and yoga classes, parenthood top-up, development courses, mentorship programs, and leadership series. Some programs have eligibility requirements and may change without notice. Notes on Localizations Content includes both English and French sections for global applicability. The companys intent and core responsibilities remain the same across languages. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries: Retail #J-18808-Ljbffr