Job Title

Accounts Receivable Specialist, Markham (Hybrid) Join to apply for the Accounts Receivable Specialist, Markham (Hybrid) role at Sentrex Health Solutions . Position Type: Full Time Department: Finance Work Location: Markham Work Arrangement: Hybrid Work Hours: Monday to Friday - standard business hours Travel Required: No A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. We are 100% Canadian with locations across the country State-of-the-art facilities to provide high-quality products and services The opportunity to be a part of a winning, high-performing team Collaborative, engaging workplace culture we are passionate about our people Flexible working environment that promotes a healthy work-life balance Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and in-house corporate training The Opportunity Supporting the Accounts Receivable Supervisor, the successful candidate will be responsible for managing overdue accounts, negotiating payment arrangements, and ensuring compliance with company policies and legal requirements. A Day in the Life (What you will do here) Manage portfolio assigned to reduce DSO, bad debt, improve cash flow and meet KPI targets Contact individuals or businesses with overdue payments via calls, emails, letters Negotiate payment arrangements and establish repayment schedules based on customers' financial situations Advise customers on necessary actions and strategies for debt repayment Locate and monitor overdue accounts using the financial system Handle confrontational situations tactfully, deescalate complaints, and maintain professionalism Maintain accurate records of collection activities and customer interactions Prepare and send collection letters to support collection efforts Follow up on promises to pay to ensure commitments are met Ensure all collection activities adhere to company policies and federal/provincial regulations Liaise with external parties such as banks, lawyers, and other agencies as necessary Collaborate with supervisors and team members to review accounts and maintain acceptable delinquency levels Provide bilingual assistance to the team when required Handle large volumes of documentation in an organized fashion Other duties as assigned by your manager What you need to ensure you are set up for success 4+ years of collection experience in a collections role Bilingualism in English and French is a strong asset Comprehensive understanding of collection methods and provincial regulations College or university degree in accounting Excellent written and verbal communication skills in both languages Detail-oriented with strong problem-solving and negotiation skills Proficiency with Microsoft Office (Excel, Word, Outlook) Experience with Sage and Kroll is an asset Flexible and able to adapt to change and work well with the team Ability to handle sensitive situations with empathy and professionalism What makes you a great fit for this team Commitment to providing a high level of service to internal and external clients Adaptable with a track record of success during growth and organizational change Proven ability to develop trust and influence at multiple levels Effective and candid communication style Exceptional organizational skills and ability to build relationships with colleagues, management, and stakeholders Why join Sentrex? We value our employees. Permanent full-time employees are provided with a competitive salary and generous benefits, wellness program, sick days, and more. Competitive Salary and generous vacation entitlement Wellness Program (5 paid days off for your well-being) Paid Sick Days Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program RRSP Matching Program Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. We encourage you to apply. We understand not every candidate will meet every qualification; we would love to learn what you can bring to the role. Accommodations are available upon request for candidates in the selection process. #J-18808-Ljbffr