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Overview Position: Dynamics 365 F&O Operations/Support Consultant or Senior Consultant at BDO Canada . This full-time permanent role provides post-implementation support to BDOs clients and involves participation in D365 F&O enhancement/optimization projects. Remote work from anywhere in Canada is supported. Responsibilities Leverage knowledge of Dynamics 365 F&O to provide remote client support and consultation regarding technical issues via phone, remote system access and Microsoft Teams information sessions Troubleshooting client incidents/requests and reproducing the issues in a separate development environment Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support Analyze customer business needs and objectives and providing in-depth application expertise in targeted business areas, streamlining customer business processes to achieve greater ROI within the context of D365 F&O Lead D365 F&O enhancement/optimization projects to help clients maximize the benefits for their organizations and ensure alignment to their business processes Participate in other team initiatives when needed Working Hours: While the position typically offers standard 7.5 working hours each day, candidates must be flexible to accommodate shifting their regular working hours to support clients in different time zones (within Canada) when required Qualifications Minimum 3 5+ years of Dynamics 365 F&O consulting experience, with strong expertise in either the Finance functional area Dynamics 365 F&O certifications in the relevant business disciplines will be considered in our selection process Process analysis, redesign, and documentation experience Experience in working on functional design, configuration, and process alignment with a detailed understanding of Financial System concepts and general module functionality Beneficial experience Experience working and supporting with ISVs (SKG) Knowledge of one or more other functional areas of Dynamics 365 F&O such as Trade & Logistics, Sales or Talent/Human Resources Knowledge of ITIL principles or working in an ITIL-based environment. ITIL Foundation certification would be an advantage Knowledge on various Audit processes General Excellent communication and interpretive skills. Communicating with clients and clarifying their needs will be a daily activity. Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team. Highly organized and able to work well under pressure Flexible and adaptable to change. We implement change for diverse clients on a daily basis. Self-motivated. Learning new skills without prompting is expected. Why BDO BDO places people first and has earned recognition among Canadas Top 100 Employers for 2025. We provide an environment focused on learning and development, inclusion, and community involvement, helping our people grow personally and professionally. What we offer Flexible benefits from day one and a market-leading personal time off policy Opportunities for learning and development and career growth Support for personal goals outside of the office and community involvement Application To apply, send your up-to-date resume to our Talent Acquisition Specialists. If you require accommodations during the application process, please contact us. For more opportunities, visit the BDO Careers page. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other #J-18808-Ljbffr