Overview Position Title: Inside Sales Support Location: Winnipeg, MB Department: Inside Sales About AGI AGI is a global food-based infrastructure company publicly traded in Canada. With over 4,000 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities. The Opportunity Inside Sales Support is the front-line primary contact with our customers and product end users. They attend to customer queries and concerns, provide information, and take product orders. The role is also responsible for the accurate and timely updating of the CRM, including Salesforce. Responsibilities Receive, triage and manage phone calls and emails from customers and the outside sales team. Support customers by providing parts and component pricing, lead times and guiding callers through troubleshooting. Order entry function, ensuring the accuracy of product codes, pricing and shipping details. Entering credits/debits into the system as necessary. Managing accounts and coordinating customer orders. Support and collaboration with the sales team. Help and guide AGI dealers on AGI processes. Provide quotes where necessary on standard products. Communicate with Planning and/or Shipping regarding customer-specific needs relating to load shipments. Attend production meetings as required. Attend various trade shows as required. Respond to technical questions regarding the customers Purchase Order and invoice. Qualifications Minimum 2 years of customer support experience within the agriculture industry. Experience in inside sales or customer service within manufacturing, logistics, or distribution is preferred. Agriculture background with working knowledge of farm operations and equipment is a strong asset. Ag-related diploma or degree is preferred but not required. Proven ability to multitask and prioritize in a fast-paced environment. Mechanically inclined and comfortable discussing technical equipment or solutions. Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.). Experience with Salesforce CRM platform. Knowledge of SAP would be an asset. Interest in long-term career growth, with a path from Inside Sales Support to Inside Sales Rep to Outside Sales or another area of the business. Ability to travel domestically and internationally, approximately 5% of the time. Why AGI Were leading the way in global food supply chain solutions and heres how: were the leading global expert in providing farmers, processors and commercial customers with the right equipment and customized engineering solutions to produce, protect and deliver the worlds grain, fertilizer, seed, feed and food supplies. AGI offers a large catalog of equipment and full-service planning and engineering services, supported by an extensive in-country sales and service team and a global distribution network. Our Culture Safety and teamwork are the cornerstones of our global culture. Diverse and inclusive teams work together to deliver quality products and services for customers around the world. Our Benefits Competitive salaries, benefits packages, and an employee share purchase plan. Professional development activities keep you learning and growing, offering opportunities to advance your career. AGI is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit and business need. Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired. #J-18808-Ljbffr
Job Title
Inside Sales Support