Job Title

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**Contrat de 12 Mois**Principales Fonctions et Responsabilites:*** Servir de principale personne-ressource pour les patients* Communiquer avec les patients pour recueillir de linformation et les renseigner sur les services offerts par le programme* Servir dexpert en remboursement dans le territoire qui lui est confi* Renseigner les patients sur les services du programme, y compris, sans sy limiter, une formation sur lauto-injection, les options en matire de pharmacie et le soutien au remboursement* Assurer la coordination des services aux patients en temps opportun pour offrir un accs rapide et continu au traitement* Travailler en collaboration avec les autres membres de lquipe dans divers rles pour coordonner le cheminement du patient et assurer lintgration du patient* Grer tous les aspects de la couverture pour maximiser et maintenir la couverture dassurance du mdicament dordonnance Interagir rgulirement avec les compagnies dassurance, les pharmacies et dautres professionnels de la sant pour offrir un soutien optimal en matire de remboursement* Coordination des ordonnances (initiales et renouvellements)* Signaler les effets indsirables Autres tches connexes qui lui sont confies**12 Month Contract****Primary Duties and Responsibilities**:* Key point of contact for patients* Contact patients to gather information and educate patients on program services* Be a reimbursement expert in his/her assigned caseload territoryEducates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support* Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapyWorks collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding* Manage all aspects of coverage to maximize and maintain prescription drug coverage* Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support* Coordination of prescriptions (initial and renewal) Adverse Event reporting* Ad hoc duties as assigned#LI-SH1**Experience et Niveau d'Education Requis:**Exigences:* Diplme dtudes postsecondaires ou grade dassoci ou une combinaison quivalente dtudes et dexprience* Bilinguisme (anglais/franais) est un atout (obligatoire pour les postes au Qubec)* Exprience du service la clientleAtouts:* Baccalaurat Exprience dans le domaine du remboursement par des tiers publics ou privs, du contexte de centres dappels ou des ventes, de la gestion des soins, du soutien clinique au sein de lindustrie pharmaceutique ou toute exprience connexe* Exprience du service la clientle* Comprhension de linformation mdicale* Connaissances des programmes de remboursement publics, privs et fdral Exprience de lutilisation du systme CRM.* Bonnes aptitudes de gestion de projets Connaissance de SalesForce.com**Minimum Skills, Knowledge and Ability Requirements:*** Exceptional customer service skills and phone etiquette* Detail and result oriented* Strong analytical and organizational skills* Excellent time management skills & sense of urgency* Ability to collaborate effectively with program associates* Ability to work autonomously in a remote setting* Ability to manage multiple tasks and priorities at once* Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.* Strong computer skills and knowledge of Microsoft Office* Ability to adapt to change and ambiguity* Adhere to Performance Standards and Procedures required by the programThe successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'quipes interfonctionnelles# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full time# ********Equal Employment Opportunity********# Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The companys continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned# **Accessibility Policy***Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.*# **Affiliated Companies:**Affiliated Companies: Innomar StrategiesCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.Were a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.1.) **Research the Company:** Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers3.) **Guard Your Personal Information:** Only share sensitive information after vetting the employers credibility. Avoid sharing your Social Security number, bank account #J-18808-Ljbffr