Job Title

About The Job Hepson Equipment Inc. Position: Service Advisor Location: Brandon (Onsite) Number of Positions: 1 Hours: MondayFriday, 8:00 am5:00 pm Employment Type: Full-time Eligibility: Must be legally entitled to work in Canada Are you a highly organized, service-driven professional who thrives in a fast-paced environment? Were seeking a Service Advisor whos ready to jump in and help keep our service department running smoothly and efficiently. This is a high-priority role, and were moving quickly. If youre passionate about delivering outstanding customer service, enjoy problem-solving, and excel at coordinating people and processes, we want to hear from you. About The Opportunity As a Service Advisor, youll play a pivotal role as the bridge between our customers and service teamensuring clear communication, seamless scheduling, and timely execution of service work. This hands-on position requires someone who thrives on staying organized, keeping things moving, and creating positive experiences at every touchpoint. Bring your industry knowledge, attention to detail, and driveand join a team that truly values your contributions from day one. Why work for Hepson? What Youll Be Doing Deliver exceptional customer service in person, over the phone, and via email. Serve as the communication hub between customers, the Service Manager, and technicians. Schedule and manage service appointments, ensuring timely follow-ups with both customers and suppliers. Work with OEM programs to follow service protocol. Providing technical support to customers and technicians. Open, track, and close service work orders accurately and efficiently. Provide estimates to customers and follow through with work order till completion. Collect payments and support the monitoring of accounts receivable. Assist with parts lookups and inventory coordination as needed. Maintain clear documentation and status updates on ongoing work. Support overall shop organization, including prioritizing technician assignments and responding to urgent needs. Step up with other duties as required to keep operations running smoothly. Ensure safe work environment. What You Bring To The Table Excellent communication skillsclear, professional, and solution-oriented. Highly organized, detail-focused, and capable of juggling multiple priorities. Strong computer skills, including scheduling software and inventory systems. Comfortable navigating parts libraries and service documentation. Industry knowledge of agricultural equipment is a strong asset. Journeyman ticket is a strong asset. A proactive mindsetself-motivated but collaborative. Dependable, respectful, and always focused on providing top-tier customer service. Valid drivers license required. Willingness to work scheduled weekends or evenings for on-call duties. What We Offer Competitive salary based on experience. Comprehensive benefits package, including health, dental, and vision. RRSP matching program. Ongoing training, development opportunities, and clear paths for career growth. A supportive, values-driven culture that prioritizes teamwork and community. We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We are committed to supporting our diverse talent, clients and communities. We do not discriminate against applicants of any status or condition protected by federal, provincial/territorial or local law. #J-18808-Ljbffr