Job Title

Join to apply for the Alcohol Compliance Supervisor role at Aramark Canada Job Description At Aramark, the Alcohol Compliance Supervisor is responsible for overseeing all aspects of alcohol service compliance within the arena, ensuring adherence to the Nova Scotia Liquor Corporation regulations, municipal by-laws, and internal policies in coordination with Aramark and the Ottawa Senators. This role supports a safe and responsible drinking environment for guests while protecting the organizations liquor license. Responsibilities Compliance & Oversight Ensure all alcohol service areas (concessions, clubs, suites, portable bars) operate in full compliance with AGCO regulations and arena policies. Conduct routine compliance checks before and during events (e.g., valid Smart Serve certifications, proper signage, no service past legal cut-off times). Maintain up-to-date knowledge of AGCO rules, including Special Occasion Permit requirements if applicable. Monitor for overservice, intoxication, or service to minors; intervene when necessary. Report, document, and escalate any violations, incidents, or refusals of service to the appropriate individuals. Training & Support Verify that all alcohol service staff are Smart Serve certified and maintain valid credentials. Assist with ongoing responsible alcohol service training. Coach staff on best practices for guest safety, ID verification, and de-escalation techniques. Event Operations Act as the primary point of contact for alcohol-related concerns during events. Support security and management with incident response, including guest removal situations if needed. Ensure all required alcohol-related documentation (incident reports, inventory records) is completed accurately. Risk Management & Reporting Conduct regular audits of alcohol storage and service areas to ensure compliance and prevent theft/shrinkage. Maintain records of incidents, compliance checks, and training for internal review and AGCO inspections. Provide post-event feedback to management, recommending process improvements where needed. At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. Job duties may change or new ones may be assigned without formal notice. Qualifications Smart Serve certification (mandatory). Minimum 23 years of experience in food & beverage operations, preferably in a high-volume or event venue environment. Strong knowledge of AGCO alcohol regulations and best practices for responsible service. Proven ability to handle sensitive situations calmly, politely and professionally. Excellent communication and leadership skills. Ability to work evenings, weekends, and holidays as required by event schedules. Key Competencies Attention to detail and strong situational awareness. Conflict resolution and de-escalation skills in relation to alcohol compliance and working with building security. Leadership and coaching abilities. Commitment to guest safety and a positive event experience. This role may have physical demands including lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). About Aramark Our mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries. We focus on helping you reach your full potential. Learn more about working here at connect with us on social media. #J-18808-Ljbffr