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Overview Were looking for a Production Print Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department. Responsibilities What youll do here Maintain and repair MFPs and resolve customer printing issues Perform on-site service of MFPs Maintain effective relationships with customers and sales Maintain parts and call management as well as accurate records to achieve KPI targets Responsible to learn new technologies 5% - Lead referrals and product promotion to existing customers 95% - break-fix and customer support Understands territory parts budget and inventory control Must follow the policies and procedures set forth by KMBS Perform other relevant duties as assigned by management Qualifications What you bring to the table: Previous experience servicing production printers or MFPs required 0-2 years technical/repair of electronics or software equipment Knowledge of basic Microsoft OS printing and common network concepts Basic awareness of common solutions Low to mid end office systems certifications Basic Color theory Good verbal and written skills Operates independently, requires assistance from time to time Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations Traveling within Canada and the US is a requirement Candidate must provide & maintain valid travel documents at own expense Own vehicle and possess valid insurance with appropriate coverage and a valid drivers license in good standing Standby and afterhours work may be required Training may require afterhours travel and stay overs including weekends Perform other relevant duties as assigned by management Required to achieve Associate Level Certification Travel within assigned territory, some out of territory work High School or equivalent Certifications: CompTIA A+, CompTIA Net+, CompTIA CDIA+, Microsoft MCP or MCITP Certification (or equivalent experience) Ce que vous apportez : 0-2 ans d'exprience technique/rparation d'quipements lectroniques ou logiciels. Connaissance de base de l'impression sous Microsoft OS et des concepts rseau courants. Conscience de base des solutions courantes. Certifications de systmes de bureau de bas moyen de gamme. Notions de base sur la thorie des couleurs. Bonnes comptences verbales et crites. Travaille de manire indpendante, ncessite de l'aide de temps en temps. Doit tre positif, ouvert, autonome et engag dvelopper et maintenir de solides relations avec les clients. Les dplacements au Canada et aux tats-Unis sont requis. Le candidat doit fournir et maintenir des documents de voyage valides ses frais. Vhicule personnel et possession d'une assurance valide avec une couverture approprie et un permis de conduire valide en bon tat. Possibilit de travail de garde et en dehors des heures normales de travail. La formation peut ncessiter des dplacements aprs les heures de travail et des sjours, y compris les week-ends. Doit obtenir la certification de niveau associ. Voyage dans le territoire assign, certains travaux hors territoire. Diplme d'tudes secondaires ou quivalent. Certification: CompTIA A+, CompTIA Net+, Certification CDIA+, Microsoft MCP ou MCITP (ou exprience quivalente). Prsentation Konica Minoltas journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace . The company guides and supports its clients digital transformation through its expansive office technology portfolio, including IT Services ( All Covered ), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRNs MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 Americas Best-in-State employers list . The company received Keypoint Intelligences BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook , YouTube , LinkedIn and Twitter . Dclaration EOE Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions daffaires Konica Minolta (Canada) Lte. est un employeur d'opportunit gale. #J-18808-Ljbffr