Job Title

Overview Join to apply for the Bilingual Title Specialist - French/English role at Ritchie Bros. About Us: IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. IAA serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Job Description The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems. Responsibilities Review and process documentation for insurance and remarketing customers Process incoming salvage titles from multiple states and set for sale Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws Provide excellent customer service and support by offering solutions and timely responses to external/internal partners Provide a variety of customer support services through mail, email, telephone and direct personal contact Review and enter title work for all customers Complete applications to transfer title ownership Enter information from titles received from the state into the IAA operating system Stay current with title/salvage laws in multiple states Respond to customer questions, complaints and requests Resolve problems encountered in the effort to transfer title ownership Perform word processing, filing and related clerical duties Follow well-established procedures under close direction of supervisor Assist with other office functions as needed Immediately report all violations of company policy to a supervisor or manager Protect and preserve confidential, personal customer information and adhere to records retention policies Develop employees as part of a progression plan Maintain a culture of responsibility, accountability, integrity, and execution across span of control Other duties as assigned per management Qualifications 1-2 years State/National title processing experience is a plus 2-3 years previous knowledge in title and salvage title requirements is a plus Maintaining customer databases Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint Typically Field Office Environment Must be fluent in French and English This is an on-site position based in Oshawa, ON or Laval-Quest, QC Location On-site position based in Oshawa, ON or Laval-Quest, QC Seniority level Entry level Employment type Full-time Job function Other Industries Construction, Machinery Manufacturing, and Truck Transportation #J-18808-Ljbffr