Job Title

Overview Convergint is looking for a team-oriented, Embedded Security Service Technician, to join our Ottawa, ON location. In this position, you are responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Embedded Security Service Technician. What Youll Do Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Acts as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service. Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects. Executes all service calls in accordance with Federal, Provincial and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. Responsible for primarily performing preventative maintenance for installed systems that are typically less complex. Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects. Performs other duties and responsibilities as requested or required. What Youll Need Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted. Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems. Solid programming skills and proven ability to troubleshoot problems and look for solutions. Must be a self-starter and work well with direct supervision. A valid drivers license with a clean driving record. Requirements Diploma in Electronics preferred Industry-specific certifications such as Lenel considered an asset. Minimum Experience: 2 years servicing, integrating, and programming access control systems. Ability to obtain a Security Clearance. Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Disability accommodations are available on request for candidates taking part in all stages of the recruitment process. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. #J-18808-Ljbffr