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Bilingual Member Experience Specialist (Timmins, Ontario) page is loaded Bilingual Member Experience Specialist (Timmins, Ontario) Apply locations Timmins, Ontario time type Full time posted on Posted 6 Days Ago job requisition id JR-7152 Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be and deliver your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Dont just work anywhere come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply. Nous recrutons une cohorte de spcialistes bilingues des services aux participants pour rejoindre notre quipe. Pour ce faire, vous devrez rsider Timmins, en Ontario, ou dans la rgion environnante. Vous travaillerez distance et vous vous rendrez occasionnellement au sige de Toronto pour des runions, des formations et dautres besoins professionnels. OMERS aspire tre le partenaire le plus fiable pour accompagner les participants dans leur parcours de retraite. En tant que spcialiste des services aux participants, vous aiderez et soutiendrez les participants, les employeurs, les retraits et les autres parties intresses avec toute question concernant les aspects du Rgime de retraite dOMERS. De plus, vous aurez la responsabilit de rpondre aux communications numriques et de traiter les transactions pour les processus dadministration des rgimes de retraite, comme les inscriptions, les dparts la retraite, les rachats, et bien plus encore. Vous fournirez le meilleur service qui soit tous les clients dOMERS. Ce que vous obtiendrez en tant que spcialiste des services aux participants : Un rle qui vous offre loccasion de dvelopper une expertise technique approfondie en matire de retraite et des comptences de haute qualit en matire de service la clientle. Une occasion de dvelopper des comptences diversifies pour desservir plusieurs canaux, y compris le traitement transactionnel, le contact direct avec les participants et dautres communications numriques comme le clavardage en direct et le courriel. Un investissement en apprentissage continu pour soutenir votre dveloppement de carrire Un solide programme dintgration et de formation visant perfectionner les connaissances et les comptences en matire de retraites afin de vous permettre dinteragir en toute confiance avec nos participants. Une occasion doffrir une exprience exceptionnelle plus de 600000membres en Ontario tout au long de leur parcours de retraite. En tant que spcialiste des services aux participants, vous devrez: Vous bnficierez dun programme dapprentissage complet pour amliorer vos connaissances en matire de retraites. tre le premier point de contact avec les participants du service par tlphone, par communication numrique et par traitement transactionnel. Acqurir une comprhension approfondie de la faon dont les Rgimes de retraite dOMERS sont administrs pour fournir un soutien prcis et opportun. Faire preuve de jugement et sassurer que linformation est transmise de faon exacte et positive et courtoise. Traiter une varit de demandes, ce qui peut inclure la rsolution de tout problme transmis aux chelons suprieurs. Traiter les transactions en utilisant efficacement les systmes dadministration des retraites et les autres technologies connexes dOMERS. Effectuer un suivi auprs des participants, des employeurs ou des tiers en cas de renseignements manquants ou incomplets. Analyser les donnes pour identifier les problmes et travailler avec les personnes appropries pour les rsoudre. tre flexible pour assumer des tches supplmentaires, ce qui comprend laide aux autres quipes, au besoin. Maintenir les normes de productivit, les niveaux de service et un degr lev de satisfaction des membres. Identifier des moyens de rationaliser les processus et de travailler plus efficacement au sein de notre quipe pour mieux servir nos participants. Travailler en collaboration avec les collgues en partageant linformation et en communiquant de faon ouverte, honnte et professionnelle. Dfendre et dmontrer la vision et les valeurs fondamentales dOMERS tout en dveloppant de bonnes relations avec les quipes internes ainsi quavec nos employeurs, nos membres et les institutions financires. Pour postuler, vous aurez besoin de ce qui suit: Une exprience de plus de deux ans dans ladministration des prestations de retraite/le service la clientle ou dans un domaine connexe. Vous avez dexcellentes aptitudes la communication et vous possdez les connaissances techniques ncessaires pour offrir aux participants une exprience exceptionnelle en anglais et en franais. Une attitude positive, une orientation vers le service la clientle et un engagement en faveur du perfectionnement personnel et de la formation continue. La capacit garder son sang-froid dans des situations de forte pression et sadapter efficacement des circonstances changeantes. Faire preuve dune grande intgrit et de discrtion pour garantir la confidentialit des renseignements sensibles. Une formation post-secondaire ou une accrditation serait considre comme un atout. Le bilinguisme en anglais et en franais est requis. Capacit de se rendre au sige de Toronto tous les trimestres pour des runions. Un accs une connexion internet fiable haut dbit pour assurer un travail distance efficace. Ce que nous offrons: Une carrire gratifiante et panouissante grce un rgime de retraite de premire classe. Un salaire annuel de 66000$ + prime cible de 8%. Participation au Rgime de retraite prestations dfinies dOMERS. Ds le jour de votre adhsion, vous bnficiez dune assurance maladie complte paye par lemployeur. Compte annuel de dpenses de sant et programmes daide aux employs tels que Headversity, Maven, LifeSpeak et le programme daide aux employs. Un crdit de bien-tre annuel de 600$ qui favorise un mode de vie actif par lentremise de League Congs pays comptitifs: 15jours de vacances + 5jours personnels par an Un environnement de travail hybride qui permet aux employs de travailler au bureau et distance. Culture diversifie et inclusive avec accs une varit de groupes de ressources pour les employs. Des possibilits tendues de perfectionnement professionnel et de dveloppement avec un accs des plateformes dapprentissage de premier plan telles que Coursera. Un lieu de travail prim, reconnu comme lun des meilleurs employeurs du Grand Toronto (2024), lun des meilleurs lieux de travail au Canada (2024) et lune des cultures dentreprise les plus admires au Canada (2023) ________________________________________________________ We are hiring a cohort of Bilingual Member Experience Specialists to join our team. This will require you to be based out of Timmins, Ontario or surrounding area. You will work remotely with occasional travel to the Toronto head office for meetings, training and other business requirements. Choose a workplace that empowers your impact. Join a purpose-driven, dynamic pension plan that embodies the values of our 600,000+ members and is an industry leading global investor. At OMERS we put our people first and are proud to embrace the diversity of thought, leadership and collaboration that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We take great pride in accelerating growth & development, prioritizing team wellness, building connections and supporting the communities we live and work. OMERS aspires to be the most trusted partner in empowering members through their pension journey. As a Member Experience Specialist, you will assist and support members, employers, pensioners, and other interested parties on inquiries regarding all aspects of the OMERS Pension Plan. In addition, you will be responsible for responding to digital communications and processing transactions for pension administration processes such as enrolments, retirements, buy-backs, and much more. You will provide best-in-class service to all OMERS clients. What youll get as a Member Experience Specialist: A role that provides you with the opportunity to develop an in-depth technical pension expertise and high-quality customer service skills. An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and e-mail. Continuous learning investment to support your career growth. A robust onboarding and training program to develop the pension knowledge and skillset to enable your confidence to interact with our members. An opportunity to provide an exceptional experience to 600,000+ members in Ontario throughout their retirement journey. As a Member Experience Specialist, you will: Be provided with a comprehensive learning curriculum to upskill your pension knowledge. Be the first point of contact to service members by phone, digital communication, and transactional processing. Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support Provide sound judgement, and ensure information is relayed accurately and in a positive and courteous way Handle a variety of inquiries, which can include resolving any escalated issues. Process transactions by effectively utilizing pension administration systems and other related OMERS technology. Perform member, employer, or third-party follow-ups for missing or incomplete information. Analyze data to identify issues and work with the appropriate people to problem solve. Be flexible to take on additional tasks, which includes assisting other teams, as required. Maintain productivity standards, service levels, and a high degree of member satisfaction. Identify ways to streamline processes and work more effectively across our team to better serve our members. Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner. Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our employers, members, and financial institutions. To apply, you will need: 2+ years of pension benefit administration/client service or relevant experience. Excellent communication skills and possess technical savvy to provide an exceptional member experience in both English and French. A positive attitude, customer service focus with a commitment to personal development and continuous learning. Ability to maintain composure in high-pressure situations and adapt effectively to changing circumstances. High integrity and discretion to ensure the confidentiality of sensitive information. Post-secondary education/accreditation would be considered an asset. Bilingualism in English and French is required. Be able to travel to Toronto Head Office on a quarterly basis for meetings. Access to a reliable high-speed internet connection to ensure effective remote work. What we are offering: A rewarding and fulfilling career with a first-class pension plan. An annual salary of $66,000 + target bonus of 8%. Participation in the OMERS Defined Benefit Pension Plan. From the day you join, comprehensive employer-paid health benefits. Annual health spending account and employee support programs such as Headversity, Maven, LifeSpeak and Employee Assistance Program. An annual wellness credit of $600 that promotes an active lifestyle through League Competitive paid time off: 15 days of vacation + 5 personal days annually A hybrid work environment that allows employees to work in-office and remotely. Diverse and inclusive culture with access to a variety of Employee Resource Groups. Extensive professional development and growth opportunitieswith access to top tier learning platforms such as Coursera. An award-winning workplace recognized as one Greater Toronto's Top Employers (2024), Great Place to Work in Canada (2024) & Canada's Most Admired Corporate Cultures (2023) #IDOAC As one of Canadas largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work and the members we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs. #J-18808-Ljbffr