Job Title

Responsibilities Provide on-site technical support for our products, including installation supervision, commissioning, and scheduled/unscheduled annual service. Deliver remote support to customers via email, phone, and secure remote connection tools. Conduct product training for customers both on-site and at our headquarters. Commissioning and Field Service Pre-Commissioning: Ensure site readiness for commissioning using progress tracking tools and maintain weekly communication with the customer. On-Site Execution: Lead installation supervision, cold and hot commissioning, performance testing, and customer training. Generate weekly site reports and complete all commissioning sign-off documentation. Post-Commissioning: Submit as-commissioned drawings and visit reports. Complete expense reports, follow up on action items, update system configuration files, and participate in post-project review meetings to provide customer feedback. In-House Support Assist the Project team with pre-shipping activities, including system testing, Factory Acceptance Testing (FAT), and customer training sessions. Support new product development and continuous improvement by testing software releases and validating new product versions. Maintain technical documentation, including drawings, bills of materials, manuals, and training materials. Participate in design maintenance activities, including the creation of Engineering Change Notices (ECNs). Provide technical application support to the Sales team and production support to the Manufacturing department. Qualifications Bachelors Degree in Engineering from an accredited university or a post-secondary diploma in a technology field, combined with relevant experience. P.Eng., E.I.T., or similar professional designation is a strong asset. 5-10 years of experience with control, automation, and electromechanical products and systems. Experience in industrial, automotive, or aerospace environments is preferred. Must be eligible for frequent international travel to customer manufacturing facilities worldwide, with no impediments to entering all countries where our products are installed. Required Skills and Competencies Strong mechanical and electrical aptitude. Proficient in using electrical, mechanical, and networking tools (e.g., digital multimeters, oscilloscopes, and other test/measurement equipment). Ability to read and interpret technical documentation, including electrical schematics, mechanical drawings, and network diagrams. Experience with AutoCAD and/or SolidWorks. Hands-on experience with PLCs and Automation systems (both use and design principles). Strong awareness of and commitment to industrial safety procedures. Excellent communication, interpersonal, and customer relationship skills. Highly professional, diplomatic, and adept at building relationships with internal and external customers. Superior time management and organizational skills with the ability to multi-task, prioritize, and adapt in a fast-paced environment. Meticulous attention to detail and a commitment to accuracy. Location: Greater Toronto Area / Markham, Ontario, Canada #J-18808-Ljbffr