Job Title

Overview Join to apply for the Workplace Concierge role at BGIS. BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we focus on enabling innovation through the services we deliver. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia, and Asia. For further information, visit Summary The Workplace Concierge collaborates with facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators, and other applicable amenities to ensure a high-quality, seamless workplace experience for all employees and visitors. The role provides opportunities to influence how employees work and directly impact their workday. You will be part of a team delivering workplace services including hospitality, event space coordination, and space occupancy, and you will be empowered to make decisions aligned with the organizations workplace standards to meet employees needs. Key Duties & Responsibilities Client support: serve as a high-end, client-facing point of contact for the workplace strategy program in the office environment. Assist customers, visitors, and employees in a friendly, knowledgeable, and courteous manner. Greet visitors, new hires, and employees; explain the office space, how to work effectively in the space, how to utilize meeting rooms, and access the reservation system. Manage the workplace experience in designated lobby/service areas, including welcoming employees, handling inquiries, building access, and badges. Maintain extensive knowledge of the workplace technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities, and points of interest; communicate confidently to employees and guests. Assist with minor event planning and meeting space setup (ability to lift up to 50 lbs). Submit work orders for maintenance, workspace, or janitorial issues; ensure timely response and tracking for continuous improvement. Ensure adherence to workplace health and safety guidelines and report any violations or near-misses to the Manager/Client/BGIS partners. Primarily MondayFriday daytime hours, with flexibility to support special events. Knowledge & Skills University degree or 13 years of job-related relevant experience. Ability to intuitively understand and align priorities with client goals and desired outcomes. Service-oriented with a client-facing, can-do attitude. Sound judgment; ability to make decisions and provide direction. Comfortable dealing with issues and people; strong written and verbal communication in English. Strong computer skills, including MS Office; comfortable working on laptop, tablet, and phone. Self-starter; able to work independently and in a team. Proactive, approachable, and solution-based with strong organizational and multitasking abilities. Flexible and responsive to real-time requests; detail-oriented and accurate. Ability to work under pressure and meet deadlines; highly mobile role requiring inspection of large areas across multiple floors. Background in event planning is an asset. Licenses and/or Professional Accreditation None required. Our Commitment BGIS is an equal opportunity employer and we welcome you to apply. If you require accommodation during the recruitment process, please contact askHR. We will consult with the applicant and provide an appropriate accommodation in a manner that considers accessibility needs due to disability. BGIS est un employeur qui respecte l'galit des chances et nous vous invitons postuler pour un poste chez nous. Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter askHR. Nous discuterons avec le candidat et fournirons, ou ferons en sorte de fournir, un accommodement appropri d'une manire qui tiendra compte des besoins d'accessibilit du candidat en fonction de son handicap. #J-18808-Ljbffr