Job Title

Overview Join to apply for the School of Medicine IT Support Specialist role at Meharry Medical College . Responsibilities Provide technical support to faculty, staff, and students within the School of Medicine; respond promptly to inquiries, troubleshoot issues, and resolve problems related to hardware, software, network connectivity, and other IT-related matters, including technical or AV assistance. Hardware, Software & AV maintenance: Install, configure, and maintain workstations, AV systems, classroom equipment, and other peripherals; conduct regular maintenance, system updates, and AV checks to ensure optimal performance and security. ExamSoft Support: Provide technical support for ExamSoft, including setup, deployment, and troubleshooting during exams; coordinate with faculty and students to ensure smooth operation. Computer Lab Management: Oversee and maintain computer labs; ensure lab equipment is functioning properly, software is up to date, monitor lab schedules, and support testing events as needed. User Training and Documentation: Develop and deliver training resources to educate users on AV system usage and IT best practices; assist users with software applications and guide on resolving common issues. Collaboration and Communication: Collaborate with other IT team members and departments to address complex issues; communicate updates, gather details, and ensure high user satisfaction. Technical Support and Troubleshooting Serve as an advanced technical resource providing IT support to faculty, staff, and students across campus; diagnose and resolve IT and AV-related issues. Diagnose, troubleshoot, and resolve complex hardware, software, network, and system-related issues in a timely and efficient manner. Provide advanced support for endpoint devices, operating systems, enterprise applications, and network connectivity. Assist with setting up, configuring, and maintaining desktops, laptops, printers, and mobile devices. Support classroom and conference room technology needs, including basic AV equipment troubleshooting when required. Collaborate with other IT teams to ensure smooth escalation and resolution of high-level technical issues. Computer Lab Management Oversee daily operations of computer labs within the School of Medicine. Maintain lab hardware, software, and peripheral equipment to ensure optimal performance. Install and update software in alignment with academic requirements. Prepare lab environments for classroom instruction, independent study, and high-stakes assessments. Provide in-person technical assistance during lab sessions and exams as needed. User Training and Documentation Conduct training sessions for users on new technologies and systems. Create and update user manuals and technical documentation. Provide guidance on best practices for using IT resources. Software and Hardware Installation Install and configure new hardware and software. Set up and maintain dental-specific applications and tools. Ensure compatibility and integration with existing systems. ExamSoft Support Provide technical assistance for ExamSoft software and exam sessions. Coordinate exam-day setup and troubleshoot real-time issues. Seniority level Entry level Employment type Full-time Job function Education and Training Industries Higher Education Location: Nashville Metropolitan Area #J-18808-Ljbffr