Job Title

Join to apply for the Field Service Manager RF/IT (Onsite) role at Collins Aerospace Location: ARINC International of Canada : 3111 Convair Drive , AC Annex Bldg , 1st floor office, Mississauga, Ontario, L5P 1B4 Date Posted: 2025-09-16 Country: Canada Position Role Type: Unspecified Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We are seeking an experienced Field Service Manager to oversee the operations from our Mississauga maintenance office. You will excel in managing help desk functions, ensuring adherence to Service Level Agreements (SLAs), and driving operational efficiency through process improvements. You will utilize your leadership and effective customer interfacing skill, and exude an unwavering commitment to aligning with corporate goals. What You Will Do Lead and develop a high-performing technical team, fostering accountability and continuous improvement. Conduct performance reviews and support professional growth of your direct reports. Oversee help desk operations, ensuring timely customer issue resolution. Monitor SLAs, implement strategies to exceed performance targets, and provide insights for strategic decisions. Manage inventory and asset tracking to ensure efficient resource use and maintenance. Implement systems for effective asset management and maintenance scheduling. Identify and implement process improvements for operational efficiency. Work cross-functionally to streamline operations and implement best practices. Establish and track key performance indicators (KPIs), analyze data, and report progress toward goals. Manage client relationships and address feedback Support onboarding and training for new customers to enhance service usage and satisfaction. Qualifications You Must Have Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience Must be authorized to work in Canada without sponsorship now or in the future. RTX will not offer sponsorship for this position Experience in Radio Communications and/or IT customer service support Prior leadership and people management experience Qualifications We Prefer Prior experience in two way radio communications and dispatch console systems Analytical skills and experience with performance metrics. Communication and interpersonal skills, bi-lingual in English and French What We Offer 3 weeks paid vacation. Extended health care, dental, vision, and more. Life & Long-term disability Group RRSP with company contributions up to 18% combined Ongoing training and education Employee tuition reimbursement in select areas Onsite Parking Located near public transit. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr