Job Title

Join to apply for the Customer Service Representative - Bilingual (French) role at ShipTime . About The Role In the role of Heroic Support Representative, you will own the user experience and be our shippers advocate within ShipTime. The Heroic Support Representative will assist and support customers end-to-end with their shipping needs from label creation through to delivery. Possessing an excellent service attitude with the ability to be empathetic, responsive, and resourceful is the key to success in this role. If youre an active listener that always puts the customer first, you will fit right in! ShipTime has trademarked the phrase Heroic Support, making outstanding customer support a core focus. Job details: Full-Time, Remote Work: Hybrid (Two days in office per week). Salary: CAD 47,750 60,000 per year. About The Role further emphasizes a fast-growing team where customer support is central to the business. Key Responsibilities Effectively manage incoming calls, chats, and tickets simultaneously. Understand customers needs to ensure excellent service standards. Resolve customer requests that you are accountable for with appropriate solutions. Interface with other parts of the organization, as needed. Respond to customers within target SLAs. Build sustainable relationships and trust with our customers. Have a high level of initiative and the ability to work independently within a team. Skills & Qualifications Must have a High School diploma (or equivalent). Computer proficiency (including knowledge of Windows-based applications). Able to work with multiple screens and systems concurrently. Call Center experience is an asset. Background in logistics is beneficial. Strong verbal and written communication skills in French and English. Strong analytical and problem-solving skills. Empathetic, responsive, and resourceful. Benefits Health Benefits (medical, dental, vision). GRSP Retirement Program. Stock Option Program. On-Site Parking. Ongoing training and learning opportunities. Personal and professional growth. Our company is small and growing quickly! Well-stocked snacks, tea/coffee bar. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Software Development Note: This description preserves the core information from the original posting while removing non-essential boilerplate and ensuring proper HTML structure. #J-18808-Ljbffr