Job Title

=============================================================== Customer Commercial Representative Montreal, QC, Canada Reporting to the Customer Business Manager with guidance from the Commercial Manager, the Customer Commercial Representative is responsible to provide Customer Service including Commercial and Contractual requirements while maintaining strong Ethical standards to support our Customers and the Business. The Customer Commercial Representative provides support to our Engine and Component Repair Customers as well as performs Central Commercial tasks for the Business. The Customer Commercial Representative will provide Customer and Commercial paperwork to the internal stakeholders in a timely manner to ensure the Engine / Component is ready for induction, and any subsequent Customer or Contractual issues are addressed to support the shop and redeliver the product to the customer as planned. Innovate & Power the World At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer, and more competitive power. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, were putting our customers at the forefront of the aviation industry - and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world - were keeping the world flying. Trusted partner in Canada For over 75 years, Rolls-Royce has firmly established its presence in Canada. We are recognized as the world-wide Centre of Excellence in the MRO (Maintenance, Repair, Overhaul) of Rolls-Royce Business Aircraft engines, having serviced over 6,300 engines that fly around the globe in the business and private jet sector. We are looking for talented individuals to join us. At our facility in Lachine, we currently have 600 employees. We're seeking skilled and driven technical individuals to join our tight-knit team and assist us in achieving our ambitious growth plan. This plan is crucial for us to remain at the forefront of our clients' needs and to continuously innovate. Key Responsibilities: Prepares the product for induction - Requests credit assessments, background checks in accordance with BEF requirements including Compliance, Export Control, Legal and Financial Requirements and submits for approval. - Receives Engines and Component Repair business requests, RFQs and RFPs and coordinates with the respective teams to produce pricing and contractual terms for Business approval. - Prices all business activities, performs Profit/Margin evaluation and get approvals for all work, in accordance with internal policies. - Reviews customer POs in line with the agreed terms before acceptance, and report any discrepancies. - Coordinates and gathers the required product information from the Customer and RR MRO Fleet Planning teams. - When applicable, provides and reviews Lease Engine agreements and COI requirements before acceptance, and reports any discrepancies. - Coordinates and hosts shop TRC meetings, and when applicable, Commercial Launch meetings. - Administers the Sales Order process from start (creation) to finish (delivery) and enters Sales Orders onto ERP/SAP. Customer Relationship Management - Attends pre-induction calls with the Manager. - Attends internal meetings and collects information as required to attain the status of the product to provide accurate and timely written/verbal communication to the customer and Rolls Royce aftermarket teams. - Responds in a timely manner to Customer requests and concerns, using sound judgement to escalate when and as required. - Maintains routine daily and weekly reports, anticipates and escalates to his/her manager any customer or contractual concerns. - Within level of authority, works with the respective peers to provide solutions for Customer or contractual issues. - Supports Customer visits to the shop for engine and component review. - Generates accurate updated cost estimates to the Sales Representative during the shop process when required. - Enters Sales Orders and applicable data into ERP/SAP. Deliver the product - Administers all contracts/agreements with customers, in accordance with signed contract terms and conditions and RRs procedures. - Performs initial invoice transactional code review in line with contract requirements and knowledge of known engine parts replacement. - Supports Customer contractual and pricing dispute as requested by the manager. - At the request of the manager, raises Commercial Authorizations (CAs) and sends for applicable Business approvals. - Final verification of invoices to ensure they are in accordance with the contractual terms. - Prepares Manual Invoice Instruction templates for NAFSC when applicable - Enters Deliveries and applicable data into ERP/SAP system. - Inputs pricing escalation in accordance with contracts; notify Customers through formal letters, communicate internally the revised rates and update ERP/SAP. - Maintain Customer information up to date in ERP/SAP. - Develops, builds and maintains strong Customer and RR working relationships. - Available to host Customers outside of working hours and is also available to travel if necessary. - Cellular phone support as required by the business area. - Performs any other Business and Departmental related tasks to this position and for individual contribution to the team KPI. Key Requirements: Bachelors degree in commerce, administration or the equivalent. At least 5 years previous experience in a customer facing and or commercial office environment. Strong written and verbal communication in French and English. Canadian citizen or permanent resident of Canada. Customer focused, Commercial aptitudes, good written, verbal and presentation skills, committed to deadlines, high ethical standards, personable and strong communicator. Team player that can interact with members of the various internal/external functions for effective decision making. Ability to acknowledge, pro-actively react and escalate any Customer issues to his-her manager. Ability to prioritize and manage workload with minimal supervision, cope with unexpected requests either Customer, Contractual or departmental related issues. Pioneer beyond tomorrow . Join us and youll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation. Our People are our Power We are an equal opportunities employer. Were committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful well be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can find out more about our global inclusion strategy at careers.rolls-royce.com. At Rolls-Royce we embrace workplace flexibility. Our teams work in onsite, hybrid and remote work environments based on work and personal requirements. The specific arrangements vary from team to team. Please ask us about how we work on this team. Relocation assistance is not available for this position. Only selected candidates will be contacted. #CLODEF #CLOLI Job Category Services Supp/Tech Reps Posting Date 21 Aug 2025; 00:08 Job Description Reprsentant au service la clientle Montral, QC, Canada Relevant du Responsable Clientle et sous la supervision du Responsable Commercial, le Reprsentant au service la clientle est charg d'assurer le service client, notamment en respectant les exigences commerciales et contractuelles, tout en respectant des normes thiques strictes pour soutenir nos clients et l'entreprise. Le Reprsentant au service la clientle accompagne nos clients sur la rparation de moteurs et de ses composants, et assure les tches commerciales principales de l'entreprise. Le Reprsentant au service la clientle aura galement la charge de fournir les documents clients et commerciaux aux parties prenantes internes dans les meilleurs dlais afin de garantir que le moteur soit prt pour l'intgration et que tout problme client ou contractuel ultrieur soit rsolu afin de soutenir l'atelier et de livrer le produit au client comme prvu. Innover et propulser le monde Chez Rolls-Royce, nous sommes les pionniers de la puissance qui compte pour nos clients, pour la socit et pour la plante. Nous fournissons les meilleurs moteurs raction au monde. Grce une innovation intelligente et une collaboration active, nous plaons nos clients l'avant-garde de l'industrie aronautique - et nous les y maintenons. Notre portefeuille de produits quipe plus de 35 types d'avions commerciaux et compte plus de 13 000 moteurs en service dans le monde ; nous faisons voler le monde. Partenaire de confiance au Canada Depuis plus de 75 ans, Rolls-Royce a solidement tabli sa prsence au Canada. Nous sommes reconnus comme le centre d'excellence mondial en MRO (Maintenance, Rparation, Rvision) des moteurs d'avions d'affaires Rolls-Royce, ayant entretenu plus de 6 300 moteurs qui volent dans le monde entier dans le secteur des jets d'affaires et privs. Nous recherchons des personnes talentueuses pour nous rejoindre. notre usine de Lachine, nous comptons actuellement 600 employs. Nous recherchons des personnes techniques comptentes et motives pour rejoindre notre quipe soude et nous aider raliser notre ambitieux plan de croissance. Ce plan est crucial pour nous permettre de rester l'avant-garde des besoins de nos clients et d'innover continuellement. Ce que vous obtiendrez Salaire trs comptitif L'un des rgimes de retraite cotisation dfinies les plus comptitifs Rgime d'assurance maladie et dentaire collectif flexible Nombre gnreux de jours personnels par an Banque de temps flexible Plusieurs congs pays Club social Opportunit d'avancement Un programme de rfrence d'employs, o vous pouvez gagner 1 000 $ par rfrence. Stationnement gratuit sur place + borne de recharge pour voitures lectriques Service de caftria Principales Responsabilits: Prparer le produit pour l'intgration - Demander des valuations de crdit et des vrifications d'antcdents conformment aux exigences du BEF, notamment en matire de conformit, de contrle des exportations, d'exigences juridiques et financires, et soumettre le tout pour approbation. - Recevoir les demandes commerciales, les demandes de devis et les demandes de propositions pour la rparation de moteurs et de composants, et coordonner avec les quipes concernes la production des tarifs et des conditions contractuelles pour approbation. - tablir le prix de toutes les activits commerciales, raliser l'valuation des marges et obtenir les approbations pour tous les travaux, conformment aux politiques internes. - Vrifier les commandes clients conformment aux conditions convenues avant acceptation et signaler toute divergence. - Coordonner et collecter les informations produit requises auprs des quipes de planification de flotte client et RR MRO. - Le cas chant, fournir et examiner les contrats de location de moteurs et les exigences relatives aux contrats d'investissement avant acceptation et signaler toute divergence. - Coordonner et animer les runions TRC de l'atelier et, le cas chant, les runions de lancement commercial. - Administrer le processus de commande client du dbut (cration) la fin (livraison) et saisir les commandes dans l'ERP/SAP. Gestion de la relation client - Participer aux appels de pr-intgration avec le responsable. - Participer aux runions internes et recueillir les informations ncessaires pour valuer l'tat du produit afin de fournir une communication crite et verbale prcise et ponctuelle au client et aux quipes aprs-vente Rolls-Royce. - Rpondre rapidement aux demandes et proccupations des clients, en faisant preuve de discernement pour les faire remonter au niveau suprieur, le cas chant. - Tenir jour des rapports quotidiens et hebdomadaires, anticiper et remonter son responsable toute proccupation client ou contractuelle. - Collaborer avec ses pairs, dans les limites de son niveau hirarchique, pour trouver des solutions aux problmes clients ou contractuels. - Assister les visites des clients l'atelier pour la rvision des moteurs et des composants. - Gnrer des estimations de cots prcises et actualises pour le reprsentant commercial pendant le processus d'atelier, si ncessaire. - Saisir les commandes client et les donnes applicables dans l'ERP/SAP. Livraison du produit - Administrer tous les contrats/accords avec les clients, conformment aux conditions gnrales signes et aux procdures de RR. - Effectuer la vrification initiale des codes transactionnels des factures, conformment aux exigences contractuelles et en tenant compte des remplacements de pices moteur connus. - Assister les clients dans les litiges contractuels et tarifaires, la demande du responsable. - la demande du responsable, obtenir les autorisations commerciales (AC) et les soumettre aux approbations commerciales applicables. - Vrification finale des factures pour garantir leur conformit aux conditions contractuelles. - Prparer les modles d'instructions de facturation manuelle pour NAFSC, le cas chant. - Saisir les livraisons et les donnes applicables dans le systme ERP/SAP. Tches gnrales - Saisir les indexations tarifaires conformment aux contrats ; informer les clients par courrier officiel, communiquer en interne les tarifs rviss et mettre jour le systme ERP/SAP. - Tenir jour les informations clients dans le systme ERP/SAP. - Dvelopper, btir et entretenir de solides relations de travail avec les clients et les RR. - Accueillir les clients en dehors des heures de travail et se dplacer si ncessaire. - Support tlphonique selon les besoins du secteur d'activit. - Effectuer toute autre tche lie l'entreprise et au service, ainsi que contribuer individuellement aux indicateurs cls de performance de l'quipe. Exigences principales: - Baccalaurat en commerce, administration ou quivalent. - Au moins 5ans dexprience en relation client et/ou en bureautique. - Excellentes comptences en communication, crite et orale, en franais et en anglais. - Citoyen ou rsident permanent du Canada - Orientation client, aptitudes commerciales, bonnes comptences rdactionnelles, orales et de prsentation, respect des dlais, normes thiques leves, aisance relationnelle et communication. - Esprit d'quipe et capacit interagir avec les membres des diffrentes fonctions internes et externes pour une prise de dcision efficace. - Capacit reconnatre, ragir proactivement et remonter toute problmatique client son responsable. - Capacit prioriser et grer la charge de travail avec un minimum de supervision, et grer les demandes imprvues, qu'elles soient lies aux clients, aux contrats ou aux services. - Comptences informatiques : systmes ERP/SAP, suite Windows Pionnier de l'innovation de nouvelle gnration. Rejoignez-nous et vous dvelopperez vos comptences et votre expertise au plus haut niveau, en travaillant dans un environnement international pour une entreprise connue dans le monde entier pour son gnie. Nos gens sont notre pouvoir Nous sommes un employeur garantissant l'galit des chances. Nous nous engageons dvelopper une main-d'uvre diversifie et un environnement de travail inclusif. Nous pensons que des personnes d'horizons et de cultures diffrentes nous offrent des perspectives varies. Et plus nous aurons de perspectives, plus nous russirons. En crant une culture de respect et d'apprciation, nous donnons tous ceux et celles qui travaillent ici la possibilit de raliser leur plein potentiel. Vous pouvez en savoir plus sur notre stratgie d'inclusion mondiale sur careers.rolls-royce.com. Chez Rolls-Royce, nous adoptons la flexibilit du lieu de travail. Nos quipes travaillent dans des environnements de travail sur site, hybrides et distance en fonction des exigences professionnelles et personnelles. Les dispositions spcifiques varient d'une quipe l'autre. Veuillez nous demander comment nous travaillons dans cette quipe. L'aide la rinstallation n'est pas disponible pour ce poste. Seuls les candidats slectionns seront contacts. =============================================================== Customer Commercial Representative Montreal, QC, Canada Reporting to the Customer Business Manager with guidance from the Commercial Manager, the Customer Commercial Representative is responsible to provide Customer Service including Commercial and Contractual requirements while maintaining strong Ethical standards to support our Customers and the Business. The Customer Commercial Representative provides support to our Engine and Component Repair Customers as well as performs Central Commercial tasks for the Business. The Customer Commercial Representative will provide Customer and Commercial paperwork to the internal stakeholders in a timely manner to ensure the Engine / Component is ready for induction, and any subsequent Customer or Contractual issues are addressed to support the shop and redeliver the product to the customer as planned. Innovate & Power the World At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer, and more competitive power. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, were putting our customers at the forefront of the aviation industry - and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world - were keeping the world flying. Trusted partner in Canada For over 75 years, Rolls-Royce has firmly established its presence in Canada. We are recognized as the world-wide Centre of Excellence in the MRO (Maintenance, Repair, Overhaul) of Rolls-Royce Business Aircraft engines, having serviced over 6,300 engines that fly around the globe in the business and private jet sector. We are looking for talented individuals to join us. At our facility in Lachine, we currently have 600 employees. We're seeking skilled and driven technical individuals to join our tight-knit team and assist us in achieving our ambitious growth plan. This plan is crucial for us to remain at the forefront of our clients' needs and to continuously innovate. Key Responsibilities: Prepares the product for induction - Requests credit assessments, background checks in accordance with BEF requirements including Compliance, Export Control, Legal and Financial Requirements and submits for approval. - Receives Engines and Component Repair business requests, RFQs and RFPs and coordinates with the respective teams to produce pricing and contractual terms for Business approval. - Prices all business activities, performs Profit/Margin evaluation and get approvals for all work, in accordance with internal policies. - Reviews customer POs in line with the agreed terms before acceptance, and report any discrepancies. - Coordinates and gathers the required product information from the Customer and RR MRO Fleet Planning teams. - When applicable, provides and reviews Lease Engine agreements and COI requirements before acceptance, and reports any discrepancies. - Coordinates and hosts shop TRC meetings, and when applicable, Commercial Launch meetings. - Administers the Sales Order process from start (creation) to finish (delivery) and enters Sales Orders onto ERP/SAP. Customer Relationship Management - Attends pre-induction calls with the Manager. - Attends internal meetings and collects information as required to attain the status of the product to provide accurate and timely written/verbal communication to the customer and Rolls Royce aftermarket teams. - Responds in a timely manner to Customer requests and concerns, using sound judgement to escalate when and as required. - Maintains routine daily and weekly reports, anticipates and escalates to his/her manager any customer or contractual concerns. - Within level of authority, works with the respective peers to provide solutions for Customer or contractual issues. - Supports Customer visits to the shop for engine and component review. - Generates accurate updated cost estimates to the Sales Representative during the shop process when required. - Enters Sales Orders and applicable data into ERP/SAP. Deliver the product - Administers all contracts/agreements with customers, in accordance with signed contract terms and conditions and RRs procedures. - Performs initial invoice transactional code review in line with contract requirements and knowledge of known engine parts replacement. - Supports Customer contractual and pricing dispute as requested by the manager. - At the request of the manager, raises Commercial Authorizations (CAs) and sends for applicable Business approvals. - Final verification of invoices to ensure they are in accordance with the contractual terms. - Prepares Manual Invoice Instruction templates for NAFSC when applicable - Enters Deliveries and applicable data into ERP/SAP system. General tasks - Inputs pricing escalation in accordance with contracts; notify Customers through formal letters, communicate internally the revised rates and update ERP/SAP. - Maintain Customer information up to date in ERP/SAP. - Develops, builds and maintains strong Customer and RR working relationships. - Available to host Customers outside of working hours and is also available to travel if necessary. - Cellular phone support as required by the business area. - Performs any other Business and Departmental related tasks to this position and for individual contribution to the team KPI. Key Requirements: Bachelors degree in commerce, administration or the equivalent. At least 5 years previous experience in a customer facing and or commercial office environment. Strong written and verbal communication in French and English. Canadian citizen or permanent resident of Canada. Customer focused, Commercial aptitudes, good written, verbal and presentation skills, committed to deadlines, high ethical standards, personable and strong communicator. Team player that can interact with members of the various internal/external functions for effective decision making. Ability to acknowledge, pro-actively react and escalate any Customer issues to his-her manager. Ability to prioritize and manage workload with minimal supervision, cope with unexpected requests either Customer, Contractual or departmental related issues. Computer Skills: ERP/SAP systems, Windows Suite Pioneer beyond tomorrow . Join us and youll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation. Our People are our Power We are an equal opportunities employer. Were committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful well be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can find out more about our global inclusion strategy at careers.rolls-royce.com. At Rolls-Royce we embrace workplace flexibility. Our teams work in onsite, hybrid and remote work environments based on work and personal requirements. The specific arrangements vary from team to team. Please ask us about how we work on this team. Relocation assistance is not available for this position. Only selected candidates will be contacted. #CLODEF #CLOLI Job Category Services Supp/Tech Reps Posting Date 21 Aug 2025; 00:08 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planets vital power needs. #J-18808-Ljbffr