Job Title

TD Port Coquitlam, British Columbia, Canada Overview Join to apply for the Customer Experience Associate role at TD . Work Location: Port Coquitlam, British Columbia, Canada. Hours: 15 per week. Line of Business: Personal & Commercial Banking. Pay Details: $22.50 - $28.33 CAD. TD is committed to providing fair and equitable compensation opportunities. Compensation may vary based on candidate skills and experience, location, and business needs. Candidates may ask compensation questions to recruiters for more specifics. Job Description Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact. Job Description: Can you bring your charming self to work and make customer interactions delightful? If you can process financial transactions accurately and provide excellent customer experience, apply for the position of Customer Experience Associate. We are seeking a well-rounded individual who can understand customer needs and advise on banking solutions for a positive customer experience. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standard procedures, regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions while handling confidential information Respond and resolve customer concerns using standard procedures and escalate non-standard activities as needed Promote banking solutions and complete business processes in a timely and accurate manner to achieve goals Engage with customers to explain banking solutions and processes clearly Support a positive, diverse and equitable work environment by promoting teamwork and personal development Assist the team by staying dedicated and keeping everyone informed on routine activities Deliver quality customer experiences and identify opportunities for operational improvements Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills for a fast-paced environment Proficiency with MS Office (Word, Excel, Outlook) and internet Initiative, accuracy and detail orientation to handle multiple tasks and changing priorities Effective verbal and written communication with customers in a calm, courteous manner Who We Are TD is one of the world's leading global financial institutions. We deliver legendary customer experiences to millions and employ tens of thousands of colleagues who drive the Bank's success. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is committed to being a leader in customer experience and supports ongoing development and training for colleagues. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to support their financial, physical, and mental well-being goals. It includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Additional Information Were committed to providing support to thrive at work and at home. This job opportunity is subject to provincial employment regulations. If you require accommodations during the interview process, please let us know. Language Requirement (Quebec Only) Sans Objet Seniority level Entry level Employment type Part-time Job function Other Industries Banking We look forward to hearing from you! #J-18808-Ljbffr