Job Title

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description As a Sr Strategy Manager, you will be part of a highly creative and customer-focused team responsible for overseeing and realizing an omni-channel customer experience vision. You will develop, maintain, and educate on the vision of enabling an omni-channel customer experience. You will provide and implement best practice approaches where needed. With support from key representatives across channels, you will act as the main liaison with stakeholders to forge strong and trusting relationships. Additionally, you will use these insights to support the Program Office in accelerating this vision and in enabling change management and adoption plans tailored to each channel. Key Responsibilities Manage omni-channel vision and strategy Provide thought leadership and best practices in realizing an omni-channel end-state experience Manage relationships across channels and support loan representatives Influence stakeholders where change (people, process, technology) is required Be a strategic partner, participate in planning sessions, develop roadmaps, and ensure business alignment Remove strategic roadblocks and resolve challenges related to adoption and risk Educate and inform stakeholders and internal teams on channel progress via meetings or updates Oversee vendor relationship management and lead specific projects Skills Superior consulting skills, verbal communication, and presentation skills at the executive level and in virtual settings High attention to detail Ability to influence and negotiate effectively Ability to work with ambiguity Strong decision-making, problem-solving, and independent working skills Leadership in resolving conflicting priorities and roadblocks Critical thinking and problem-solving skills Experience 10+ years of related work experience Successful strategic relationship management with senior executives Experience in synthesizing large amounts of information into key themes and identifying areas for action #J-18808-Ljbffr