Job Title

Sad Nuggie is more than just a store; its a destination. Every day, people travel from across North America to visit our space after falling in love with our brand online. They're here for more than products; theyre here for the whole experience. Were looking for a Retail Manager who can lead the front-of-house team, uphold high standards, and ensure every customer leaves feeling seen, valued, and delighted. Our store is busy seven days a week, with minimal downtime and frequent traffic spikes tied to social media. We need an organized, confident, and excited manager to lead in this fast-paced, ever-evolving environment. Requirements: 5+ years of retail management experience Ability to manage high-traffic customer environments with professionalism and poise Experience with hiring, onboarding, scheduling, and team leadership Comfortable with hands-on leadership and leading by example Strong communication and organizational skills Weekday and weekend availability are required Key Responsibilities Customer Experience: Lead the team in delivering consistent, five-star customer interactions Step in to support the sales floor as needed, especially during peak hours Ensure staff are trained to engage customers with confidence, product knowledge, and enthusiasm Team Management: Interview, hire, and train new team members Set clear expectations, provide regular coaching, and address performance issues when necessary Build and maintain a strong, positive team culture Operations & Inventory: Oversee store opening and closing procedures Manage inventory levels, restocking, and product merchandising Track sales trends and ensure the store is organized and well-stocked at all times Maintain cleanliness, organization, and security protocols Monitor for and address any loss prevention concerns Ensure all store displays and stock are maintained to brand standards Help implement new systems and processes as we scale Bring forward ideas for improving customer flow, team efficiency, or merchandising Stay responsive to changing store needs during periods of high growth and activity This role is ideal for someone who thrives in a dynamic, high-energy space and wants to grow with a brand gaining momentum quickly. We'd love to hear from you if youre a strong leader who can balance customer service, team management, and operational excellence. How to Apply: Please email our team at with a cover letter and resume. Currently Hiring for the following: Animator Full-time and part-time 2D and/or 3D animator. Full-time and part-time positions opening soon. Social Media Full-time and part-time positions opening soon. Sad Nuggie Adoption Specialist Multiple Part-time positions opening soon. #J-18808-Ljbffr