Job Title

Overview Client Manager, Concierge Team, Personal Lines 35 hours per week, full-time. Location: Ontario Hybrid (any Ontario location; see office finder). Job duration: Full-time, permanent. Role: Provide front-line counselling to Concierge clients about personal insurance coverage. Concierge Service is a small, dedicated team of brokers offering a unique value proposition to NFP VIP Clients. What Youll Do Provide exceptional one-stop-shop customer service to clients, including sales, service, and retention efforts for this client group Collaborate with the Private Client Group and other lines of business to deliver an exceptional NFP client experience Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable Stay up to date with insurer partner products, offerings, and market intelligence What You Bring Active RIBO license is required. Other provincial licenses are an asset Typically more than 3 years of personal lines experience Proven experience managing a high volume of clients Excellent computer skills with fluency in broker management systems; EPIC and ARS fluency are an asset Ability to drive strong customer retention by providing a world-class customer experience Exceptional quotation skills for cross-selling, upselling and remarketing Ability to quickly learn the NFP business model and value proposition Ability to work collaboratively with others, both in person and virtually Strong oral and written communications skills Ability to multi-task in a fast-paced and demanding environment while keeping customer service as a priority Ability to communicate clearly and explain complex concepts Professional insurance designation is a plus (e.g., CAIB, CIP, CRM) About NFP NFP, an Aon company, is a multi-award winner focused on providing consultative insurance solutions and a people-first culture. We have 300+ Canadian, U.K., and U.S. office locations. Learn more at nfp.ca. Whats In It For You Hybrid work environment Annual bonus plan Matching RRSP plan (5% of salary) Referral Commission Plan Generous benefits including Health Care Spending Account from day one Support for continuing education and internal opportunities to grow as an insurance professional Reimbursement of license fees and professional dues Our employees are the foundation of our success and we are committed to well-being and inclusion. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr