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CSR Key User Specialist page is loaded## CSR Key User Specialistlocations: Oakvilletime type: Full timeposted on: Posted Todayjob requisition id: R00035753We are seeking a detail-oriented and proactive CSR Key User Specialist to support our Customer Care (CC) Order Processing operations. This role acts as a bridge between the customer service team and system/process improvements, ensuring seamless order management and compliance with company standards. The ideal candidate will have strong experience in customer service, SAP order processing, and a passion for driving process excellence.**Key Responsibilities:*** Serve as the key user and subject matter expert for CC Order Processing systems and tools (e.g., SAP).* Provide day-to-day operational support to the customer service team, troubleshooting system or process issues.* Coordinate with IT, management and process improvement teams to test and implement system changes or upgrades.* Train and support end users on system processes, best practices, and new functionalities* Monitor order processing workflows to ensure accuracy, efficiency, and timely fulfillment.* Collaborate cross-functionally with service and Sales teams to resolve order-related issues.* Assist in standardizing and documenting order management processes.* Support data integrity efforts, including data entry validation and reporting.* Participate in global and regional projects as required.* **Travel to the United States will be required** for training, collaboration, and project work**Qualifications:*** Proven experience in customer service and/or order management, preferably in a B2B environment* Strong understanding of SAP or similar ERP systems, especially in order processing modules* Experience as a key user or in a systems/process support capacity is highly desirable.* Excellent communication and interpersonal skills.* Detail-oriented with strong analytical and problem-solving skills.* Ability to work independently and manage multiple priorities.* Comfortable with occasional international travel, particularly to the United States.If youre passionate about customer excellence, process improvement, and being part of a collaborative global team, wed love to hear from you.[](blob:/ 1:24 #J-18808-Ljbffr