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Senior Technology Specialist - On site at Calgary Airport (YYC) Join to apply for the Senior Technology Specialist - On site at Calgary Airport (YYC) role at TELUS . We are a customer-driven solution delivery and assurance team within TELUS, responsible for providing network architecture and design, delivery and support to our customers. We focus on meeting customers business requirements by providing state-of-the-art technical solutions. Responsibilities Document and manage the network environment, including diagrams, procedures, and project plans Troubleshoot and resolve performance issues to ensure high network availability Lead VoIP infrastructure design and upgrades per Solution Architect guidance Support operational and capital projects for VoIP services Perform IOS and software upgrades on Voice Gateways, Cisco Call Manager, and related systems Maintain VoIP certificates and configure call routing and messaging Keep all network and VoIP documentation current Qualifications On site at Calgary Airport (YYC) or ability to work on site 5+ years of hands-on experience with migrating, installing, upgrading, maintaining, troubleshooting, and supporting the following: Cisco Unified Communications Manager Cisco Unity Connection Cisco Emergency Responder Voice Routers ISR/ASR 2900 to 8300 series Voice Gateways e.g., VG320, VG350 and ATA 190 SRST Gateways Hands-on experience with troubleshooting and supporting: Voice over IP - MGCP, H.323, T.38, SIP, Voice QoS protocols, etc. Network Protocols TCP/UDP, FTP, SFTP, TFTP, SMTP, SIP, DHCP, DNS Traditional / Legacy integrations: PRI, FXS/FXO; WAN technologies (MPLS, VPLS, SD-WAN, ISDN) Knowledge of Collaboration / IVR systems is an asset (e.g., MS Teams, UCCX) Experience with Cisco, Juniper, and/or other major networking vendors Experience with network management tools such as Cisco DNA Center, ISE, Spaces, Palo Alto Panorama, etc. Ability to work independently, extended hours, overtime, and after-hours on-call 7x24 on a rotation; travel and on-site work at a customer location required Strong interpersonal skills to work with diverse enterprise environments Nice to have: CCNA or CCNP or equivalents Job details Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting, Telecommunications, and Utilities Referrals increase your chances of interviewing at TELUS. Get notified about new Senior Technology Specialist jobs in Calgary, Alberta, Canada. Additional roles referenced in the posting appear in the listing but are not part of this specific job description. #J-18808-Ljbffr