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Join to apply for the Customer Service Representative-Remote (Bilingual: French / English) role at Concentrix 2 weeks ago Be among the first 25 applicants Join to apply for the Customer Service Representative-Remote (Bilingual: French / English) role at Concentrix Get AI-powered advice on this job and more exclusive features. Job Title: Customer Service Representative-Remote (Bilingual: French / English) Job Description Le reprsentant du service la clientle distance (bilingue : franais/anglais) travaille domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la rsolution des problmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encourags postuler.) The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) DOIT PARLER COURANTEMENT LE FRANAIS ET L'ANGLAIS * MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY * Description Demploi Le reprsentant du service la clientle domicile (travail la maison) (bilingue : franais / anglais) travaille domicile et s'interface avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste fournit un soutien au service la clientle et la rsolution des problmes courants et des questions concernant les produits et / ou services du client. (Nous acceptons les candidatures pour ce poste sur une base continue. Les anciens combattants sont encourags postuler.) UNE NOUVELLE CARRIRE PROPULSE PAR VOUS tes-vous la recherche d'un changement de carrire en travail domicile au sein d'une organisation mondiale avant-gardiste qui cultive une vritable culture inclusive et axe sur les personnes et un vritable sentiment d'appartenance ? Souhaitez-vous rejoindre une entreprise qui remporte chaque anne les prix Meilleurs lieux de travail au monde , Employs les plus heureux et Meilleures entreprises pour la croissance de carrire ? Alors un poste de reprsentant du service client distance chez Concentrix est exactement le bon endroit pour vous ! En tant que reprsentant du service client distance, vous rejoindrez une quipe organiquement diversifie provenant de plus de 70 pays o TOUS les membres contribuent et se soutiennent mutuellement au succs et au bien-tre de chacun, firement unis pour changer la donne . Ensemble, nous aidons les marques les plus connues au monde amliorer leurs activits grce des expriences client exceptionnelles et une innovation technologique. Et en raison de notre croissance continue, nous recherchons des rvolutionnaires plus talentueux pour rejoindre notre objectif, des personnes aussi passionnes que nous par loffre dexpriences de service client exceptionnelles. CROISSANCE DE CARRIRE ET DVELOPPEMENT PERSONNEL Il s'agit d'une excellente opportunit de travail domicile qui vous permettra de rimaginer un tout nouveau parcours professionnel et de vous faire des amis pour la vie en mme temps. Nous vous fournirons toute la formation, les technologies et le soutien continu dont vous aurez besoin pour russir. De plus, chez Concentrix, il existe un rel potentiel de croissance professionnelle (et personnelle). En fait, environ 80 % de nos managers et dirigeants ont t promus de lintrieur ! Cest pourquoi nous proposons une gamme de programmes GRATUITS dapprentissage et de dveloppement du leadership, conus pour vous mettre sur la voie du type de carrire que vous avez toujours envisag. CE QUE VOUS FEREZ DANS CE RLE En tant que reprsentant du service client travaillant domicile, vous : Fournir un support client entrant laide dun guide de flux dappels dans la langue prfre du client Aider les clients rsoudre les problmes techniques de base Suivre, documenter et rcuprer des informations dans des bases de donnes Maintenir une connaissance approfondie des produits et/ou services des clients, tels que : les tlphones intelligents, les tablettes, les ordinateurs et les appareils portables ; Une connaissance d'iOS et/ou de MacOS, ou d'une technologie comparable, est prfrable. Proposer des produits et/ou services supplmentaires Offrez des expriences client expertes avec le sourire. Vos Qualifications Vos comptences, votre intgrit, vos connaissances et votre vritable compassion apporteront de la valeur et du succs chaque interaction client. Les autres qualifications pour notre rle de reprsentant du service client ( distance) comprennent : La capacit de parler couramment le franais et langlais 1+ an d'exprience en service client Un diplme d'tudes secondaires ou GED Un environnement calme et sans distraction pour travailler la maison Matrise du multitche rapide Dsir d'apprendre de nouvelles technologies Solides comptences en navigation informatique et connaissance des ordinateurs Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests sur PC et Internet ; Un ordinateur de travail peut tre fourni selon le poste offert, mais n'est pas garanti (sera discut plus en dtail avec un recruteur) Internet haut dbit (pas de sans fil/hotspots ni satellite) et un smartphone QU'Y A-T-IL POUR VOUS Lune des convictions culturelles de notre entreprise dit : Nous dfendons nos collaborateurs. C'est pourquoi nous investissons considrablement dans nos solutions rvolutionnaires, notre infrastructure et nos capacits pour garantir le succs long terme de nos quipes et de nos clients. Et nous investirons en VOUS pour vous aider dans votre cheminement de carrire et dans votre dveloppement personnel. Dans ce rle, vous bnficierez galement de : Le salaire de base pour ce poste est de 16 $ 25 $ de l'heure (le taux de rmunration ne sera pas infrieur au salaire minimum applicable), assorti de primes proportionnelles la performance individuelle et celle de l'entreprise. Le salaire rel varie en fonction du lieu de travail, des qualifications, des comptences, de la formation, de l'exprience et des aptitudes. Les employs admissibles ce poste bnficient d'avantages sociaux tels qu'une assurance mdicale, dentaire et ophtalmologique, un programme complet d'aide aux employs (PAE), un rgime enregistr d'pargne-retraite (REER), des congs pays et des jours fris, ainsi que des journes de formation rmunres. Nous acceptons les candidatures pour ce poste en continu. Option d'inscription DailyPay pour accder au paiement en avance , quand vous le souhaitez Formation rmunre et primes bases sur la performance Opportunits lucratives de primes de recommandation d'employs Opportunits de rseautage d'entreprise avec des groupes organiss sur les sujets suivants : Rseau de femmes, Professionnels noirs, Fiert LGBTQ+, Capacit (Handicaps), Dynamique (Neurodiversit), Femmes dans la technologie, Champions OneEarth, et plus encore Programmes de sant et de bien-tre avec des partenaires forms pour vous aider promouvoir une vie en bonne sant Des programmes de mentorat qui soutiennent votre parcours professionnel enrichissant La commodit du travail domicile Programmes et vnements qui soutiennent la diversit, l'quit et l'inclusion, ainsi que la citoyennet mondiale, la durabilit et le soutien communautaire Clbrations pour la Journe Concentrix, la Journe d'apprciation des acteurs du changement, la Semaine du service client, la Journe mondiale du nettoyage, #MyOneEarthPromise, et plus encore RIMAGINEZ LA MEILLEURE VERSION DE VOUS ! Si tout cela vous semble tre la prochaine tape idale dans votre parcours professionnel, nous souhaitons avoir votre avis. Postulez ds aujourd'hui et dcouvrez pourquoi plus de 440 000 personnes qui changent la donne dans le monde entier appellent Concentrix leur employeur de choix . Job Description The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, proudly united as game-changers. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, were looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned. What You Will Do In This Role As a Customer Service Representative working from home, you will: Provide inbound customer support using a call flow guide in the customers preferred language Help customers resolve basic technical issues Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experienceswith a smile. Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include: The ability to speak fluent French and English 1+ year of customer service experience A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Whats In It For You One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with: The base salary range for this position is $16-$25/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. DailyPay enrollment option to access pay 'early,' when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice. Location: CAN, ON, Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK. R1618507 Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Concentrix by 2x Sign in to set job alerts for Bilingual Customer Service Representative roles. 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