Job Title

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Spcialiste, Conseiller(re) Beaut Dsign(e) Le(la) spcialiste, conseiller(re) beaut dsign(e) est responsable de dvelopper des relations troites et durables avec les clients afin daccrotre les ventes, le niveau de service et la fidlisation. Le(la titulaire de ce poste doit galement raliser les objectifs de vente de sa marque dattache. Les responsabilits spcifiques comprennent ce qui suit, sans toutefois sy limiter : Prodigue uniformment une exprience de service et de vente extraordinaire tous les clients. Dpasse tous les objectifs personnels inhrents aux ventes et au service. Dpasse tous les objectifs de la marque inhrents aux ventes et au service. Se compose une clientle de base personnelle loyale en acqurant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidles. Partage ses connaissances approfondies des produits avec toute lquipe de vente du magasin. Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente. Stimule les ventes de la marque en identifiant les occasions-cls de commercialisation, en mettant en uvre les vnements, en faisant des recommandations relatives lassortiment, etc.; communique rgulirement ses suggestions la direction du magasin. Assiste toutes les sances ducatives, y compris les sances dinfo sur les produits, celles offertes par les fournisseurs et les sminaires Holt Renfrew. Effectue le ramnagement du rayon, le marchandisage, les changements de prix et toute tche connexe appuyant les ventes. Communique rgulirement avec sa clientle personnelle par tlphone, par courrier ou par voie lectronique relativement aux vnements en magasin, aux demandes de produits, au suivi aprs-vente, aux anniversaires, etc. Rsout les problmes de service la clientle et collabore avec la direction des ventes pour toute difficult non couverte par des lignes directrices. Se conforme toutes les politiques et exigences de sant-scurit. Effectue les autres tches qui lui sont assignes. Le(la) candidat(e) idale) possde : Diplme dtudes secondaires Capacit prouve dpasser les objectifs de vente Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement ax sur le travail dquipe Aptitude travailler dans un environnement voluant rapidement qui ncessite une grande capacit mener plusieurs tches de front sous supervision minimale Habilet composer avec un horaire variable dpendant des besoins de la clientle, incluant les soires, les week-ends et les jours fris Au moins 2 annes dexprience pralable dans un environnement ax sur la vente commission Exprience pralable dans un environnement de dtail de luxe titre de spcialiste de produits prfrable Esprit entrepreneurial, concurrentiel, confiant et automotiv Parfaitement bilingue en franais et en anglais Lvaluation du succs : Contribution aux objectifs financiers Objectifs individuels lis la ralisation des objectifs du service Rtroactions des clients internes et externes Specialist, Designated Beauty Advisor The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service personal goals and targets Exceed all sales and service brand goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Share expert level of product knowledge with entire store selling team Maintain solid relationships with buyer, vendor, and selling manager Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Perform other duties, as assigned The ideal candidate: High school diploma Proven ability to exceed sales targets Highly collaborative; working with and through others in a team-oriented environment Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays Minimum of two or more years experience in a commission-based sales environment Prior retail sales experience as a product specialist in a luxury environment preferred Entrepreneurial, competitive, self-confident, and self-motivated Fully bilingual in French and English The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. #J-18808-Ljbffr