Job Title

Employer: Santas Village Inc. Position: Park Operations Manager Terms of Employment: Full-time / Permanent Location : Bracebridge, Ontario Employment Address: 1624 Golden Beach Road, Bracebridge, ON, P1L 1W8 Hours of Work: 40 hours/week Language: English Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for Health, Dental and Vision Insurance. Also eligible for employee discounts/perks and opportunities for professional development and advancement. Salary: $ 90,005 CAD / year Contact: Please send resumes to and include Park Operations Manager in the email subject line. Job Overview: The Park Operations Manager is responsible for overseeing the daily operations of all attractions, entertainment and ground services in the park. This role ensures a safe, efficient, and enjoyable experience for guests while managing a team of ride operators, entertainers and maintenance staff. Duties: Supervision: o Leading and developing your operations team o Providing effective training programs and mentorship o Designing and implementing training initiatives that enhance team performance o Ensuring staff are equipped with the necessary skills and knowledge o Providing ongoing support and evaluating training outcomes to ensure high standards of service and safety Safety Compliance: o Ensuring all rides and attractions comply with safety regulations and operational standards o Conducting regular inspections and audits of ride operations Guest Experience: o Monitoring guest interactions o Addressing any issues or concerns promptly to maintain a positive guest experience Staff Scheduling: o Developing and managing staff schedules to ensure adequate coverage during peak and off-peak times Operational Efficiency: o Analyzing ride operation data to identify areas for improvement o Implementing strategies to enhance efficiency Maintenance Coordination: o Collaborating with the maintenance team to schedule regular maintenance and repairs, minimizing downtime for attractions Emergency Response: o Developing and communicating comprehensive emergency response procedures to ensure all team members are thoroughly trained and equipped for effective response o Managing First Aid responders, ensuring they are well-prepared to handle emergencies efficiently and safely Budget Management: o Assisting in management of the operational budget for ride operations, entertainment and festivals, including labour costs, supplies, and maintenance Training Programs: o Developing and executing comprehensive training programs for both new and existing staff with a focus on ride operations, safety protocols, and guest service excellence o Ensuring that all training materials and methodologies align with industry standards and organizational objectives Grounds and Landscaping: o Overseeing the overall upkeep of the park and providing supervision to the Landscaping and Grounds team o Planning landscape designs and identifying key focus areas o Developing a regular maintenance schedule to ensure a pristine and well- maintained environment Requirements: Completion of College program in Hospitality Management, Business Administration, or related field 1+ years of experience in attractions/recreational operations management, preferably in a theme park, recreational, or entertainment environment Strong leadership and team management skills Must have a working knowledge of attraction systems, including coaster block systems, safety system redundancy, as well as Technical Standards and Safety Authority standards and protocols Must have a working knowledge of multiple ride platforms and experience with negotiating, and procuring amusement devices Experience developing attractions operating procedures, training and contractual terms for attraction procurement Excellent communication and interpersonal abilities Strong leadership skills and a passion for guest service Knowledge of safety regulations and operational best practices for amusement rides Ability to work in a fast-paced environment and make quick decisions under pressure Flexibility to work weekends, holidays, and extended hours as needed Duties require being outdoors in all types of weather #J-18808-Ljbffr