Job Title

Overview Customer Service Representative-Remote (Bilingual: French / English) - Concentrix. This role works from home and interfaces with customers via inbound/outbound calls and/or the Internet. The position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Location: CAN, ON, Work-at-Home. Employment type: Full time. What You Will Do In This Role Provide inbound customer support using a guide for call flow in the customers preferred language. Help customers resolve basic technical issues. Track, document, and retrieve information in databases. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS or comparable technology is preferred. Offer additional products and/or services. Deliver expert customer experiences with a smile. Your Qualifications Fluent in French and English. 1+ year of customer service experience. High school diploma or GED. Quiet, distraction-free home work environment. Proficiency in fast-paced multi-tasking. Eagerness to learn new technologies. Strong computer navigation skills and PC knowledge. Desktop or laptop for PC and Internet testing; a work computer may be provided depending on the position (not guaranteed). High-speed internet (no wireless/hotspots or satellite) and a smartphone. Whats In It For You Base pay $16-$25/hour, with performance-based incentives. Actual salaries vary by location, qualifications, skills, education, and experience. Benefits include medical, dental, and vision insurance, employee assistance program (EAP), registered retirement savings plan (RRSP), paid time off and holidays, and paid training days. Applications accepted on an ongoing basis. DailyPay enrollment option to access pay early. Paid training and performance-based incentives. Lucrative employee referral bonus opportunities. Company networking opportunities and employee resource groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride, Ability, Neurodiversity, Women in Tech, and more). Health and wellness programs and mentorship opportunities. Work-from-home convenience and programs supporting diversity, equity, inclusion, sustainability, and community support. Additional Information Concentrix is an Equal Opportunity Employer. We are committed to a workplace free from unlawful discrimination and harassment. This position may be performed in eligible provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, SK. #J-18808-Ljbffr