Job Title

Overview Educator Part-Time | Fairview Mall Toronto lululemon Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. Key Responsibilities Guest Experience: Interact with guests to ensure a great guest experience in a manner that values guests time. Guest Needs: Assess guests needs to provide customized, effective purchase and return solutions and support. Product Education: Provide technical product education by articulating the value and benefit of the product. Omnichannel & Transactions: Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards. On-Floor Engagement: Move dynamically on the floor to continuously engage with guests and attend to guest or store needs. Guest Feedback Resolution: Receive guest feedback and partner with store leadership to take appropriate action and make it right for guests. Working With Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Use in-store technology to support store operations and provide positive guest experiences. Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Key Skills & Core Values You Bring Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity/Honesty: Behaves in an honest, fair, and ethical manner Guest Experience: Enjoys working and connecting with, understanding, and helping guests Personal Responsibility: Accepts responsibility/accountability for actions; is dependable Self-Awareness: Is aware of how words or actions may be perceived by or affect others Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives Enthusiasm: Is enthusiastic about ones own work; looks for ways to make work fun and engaging Job Requirements Must be legally authorized to work in the country in which the store is located Must be 18 years of age or older Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) Must have the ability to travel to assigned store with own transportation methods Availability Willing to work a flexible schedule including evenings, weekends, and holidays Other Willingness Requirements Willing to work in an environment with bright lights and loud music Willing to move through a store for most of a shift to help guests and accomplish work Willing to move boxes weighing up to 30 lbs (13.6 kg) Willing to work as part of a team and also complete some work independently Job Assets (nice to have) Education: High school diploma, GED, or equivalent In keeping with our mission, please connect with us at if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request. Compensation & Benefits Package Base Pay Range : $20.25 - $23.30/hour, subject to minimum wage in the location Target Bonus : $2.00/hour Total Target Base Pay Range : $22.25 - $25.30/hour lululemons compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. At lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: the incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Version Franaise Conformment notre mission, n'hsitez pas nous contacter l'adresse si vous avez des questions sur la manire dont vos comptences uniques peuvent correspondre aux exigences de ce poste, avec ou sans accommodement raisonnable. Dans votre courriel, indiquez le titre du poste, le lieu du poste et la nature de votre question ou demande. Rsum du poste Le rle dducateur constitue la base du succs de notre organisation. Les ducateurs sont des experts dans la cration d'un service la clientle de premire classe, autrement dit d'une exprience-invit, dans nos magasins de dtail. Ils sont tenus de crer des liens avec nos invits, en donnant de lducation de premire qualit sur les produits et en parlant avec authenticit de notre communaut et de notre culture. Responsabilits principales lies au poste Exprience-invit ( invit signifie ici client ) Interagir avec les invits afin de leur offrir une excellente exprience, tout en respectant leur rythme. valuer les besoins des invits afin de leur fournir des solutions et un soutien personnaliss et efficaces en matire d'achat et de retour. Fournir une ducation technique sur le produit en expliquant la valeur et les avantages de ce dernier. Faciliter une exprience-invit harmonieuse du dbut la fin, en effectuant des transactions prcises et rapides avec les invits et en excutant des programmes omnicanaux pertinents pour le march (par exemple, achat en ligne/ramassage en magasin, ventes par tlphone et options d'expdition depuis le magasin) selon les normes de l'entreprise. Se dplacer de manire dynamique sur le plancher afin d'interagir en permanence avec les invits et de rpondre leurs besoins ou ceux du magasin. Recevoir les rtroactions des invits et collaborer avec le leadership du magasin pour prendre les mesures appropries et arranger les choses en faveur des invits. Travailler avec les autres Contribuer un environnement d'quipe respectueux et inclusif en accueillant et en clbrant les diffrences afin de garantir une exprience positive et engageante pour tous les membres de l'quipe et les invits. tablir des relations encourageantes et productives avec tous les membres de l'quipe. Collaborer avec les membres de l'quipe pour assurer une exprience-invit optimale et soutenir les oprations du magasin. Oprations Effectuer les tches de prsentation des produits (par exemple, remettre les articles en place, rapprovisionner ou ajouter des articles puiss sur le plancher partir des stocks, dstocker ou dplacer des articles) selon les normes de l'entreprise. Utiliser la technologie en magasin pour soutenir les oprations du magasin et offrir des expriences-invits agrables. Effectuer des tches de nettoyage ncessaires tout au long du quart de travail afin de maintenir l'environnement de luxe du magasin. Comprendre et adhrer aux politiques et procdures de scurit du personnel afin de maintenir un environnement de travail scuritaire. Effectuer le travail conformment aux politiques, procdures et lois ou rglements applicables. Remarque: les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences dadmissibilit. Lentreprise se rserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans pravis. #J-18808-Ljbffr