Job Title

Overview Employer Industry: Outdoor Power Equipment Why consider this job opportunity: Opportunity for career advancement and growth within the organization Bilingual candidates (French and English) are highly valued Engage with a variety of customers, including distributors and dealers Work in an environment that encourages problem-solving and technical expertise Chance to contribute to product improvements and warranty cost reductions Responsibilities Respond to technical inquiries from internal and external customers via various communication channels Troubleshoot and diagnose product issues to provide repair support Record case details and actions taken in the Customer Relations Management System (CRM) Assist dealers with warranty processing and component failure analysis Provide general customer service functions, including order placement and pricing inquiries Qualifications Minimum educational requirement: High School Diploma or GED Bilingual in French and English 1-3 years of engine or mechanical experience Familiarity with electronic parts lookup systems and technical information environments Basic/Entry level proficiency in MS Office (Word, Excel, Outlook) Preferred Qualifications 1-3 years of experience in a related Outdoor Power Equipment service support position 2-year Technical Vocational degree in related engine technologies Experience in a contact center environment #OutdoorPowerEquipment #TechnicalSupport #BilingualOpportunity #CareerGrowth #CustomerService We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr