Job Title

Team Operations Lead Digital, Rail and Transit Join to apply for the Team Operations Lead Digital, Rail and Transit role at WSP in Canada . Overview As Team Operations Lead Digital , you will own our internal management systemcapacity planning, hiring workflows, onboarding, performance & development cycles, team communications, delivery rituals, and operating metricswhile coaching a growing team. Youll partner closely with practice leads to ensure the right people are working on the right things at the right time and that our ways of working scale. Time allocation: 70% management/operations, 30% hands-on (automation, scripts, tooling, light app/workflow development). What youll do People & Team Rhythm: Run the operating cadence (weekly standups, resource reviews, backlog/priority reviews, quarterly planning); coordinate performance and growth cycles (goals/OKRs, check-ins, reviews, calibration); maintain role definitions, ladders, and skills matrices; support career pathways; mentor and coach team members. Workforce Planning & Staffing: Own capacity planning and utilization; match people to initiatives based on skills and growth goals; manage headcount plan, hiring requests, and interview loops with Talent Acquisition; drive onboarding/offboarding; ensure Day 1 readiness and 30/60/90-day success plans. Delivery Operations: Standardize project intake, kickoff/closeout, RAID logs, status reporting, and risk/issue management; facilitate resource swaps/contingency plans; unblock delivery teams. Tooling & Automation (hands-on 30%): Build/maintain scripts and automations; administer/optimize Jira Software, Jira Service Management, Confluence; integrate with GitHub and CI/CD; light app/workflow development (Power Apps/Power Automate) and dashboarding for operating metrics; implement integrations across Autodesk and cloud services where appropriate. Process & Continuous Improvement: Map and improve end-to-end ways of working; establish SOPs, playbooks, and templates; run retros to drive measurable improvements; champion change management (communications, training, adoption measures). Financial & Operating Metrics: Partner with Finance on budgets/forecasts; track utilization, margin, and cost-to-serve at the team level; build and maintain an operating dashboard (capacity, hiring pipeline, delivery health, people metrics). Stakeholder Management: Interface with HR, Finance, Talent Acquisition, PMO, and Practice Leads; ensure alignment and timely decisions. Qualifications Minimum 6 years of experience in team operations, delivery management, people leadership, or PMO within AEC engineering consulting or adjacent services environments (preferred). Proven success in building/scaling team operating systems (cadences, staffing models, playbooks, metrics) for fast-growing teams. Strong people leadership with coaching/mentoring experience; trusted partner to senior leaders. Project & product management: practical experience with Agile/Scrum, Kanban, and Waterfall; able to tailor the framework to context. Toolchain experience: Jira Software, Jira Service Management, Confluence; GitHub (projects, PR workflows) and CI/CD (GitHub Actions and/or Azure Pipelines); Microsoft Azure and Windows ecosystem; scripting/automation (PowerShell and Bash); Microsoft Power Platform (Power Apps/Power Automate) is a plus; Autodesk: Revit, Civil 3D, AutoCAD (preferred); Autodesk Platform Services and other Autodesk products are a plus. Broad AI familiarity and appetite to apply responsibly (e.g., using AI tools to accelerate documentation, planning, analytics, or automation). Analytical and systems thinker; proficient with spreadsheets and building simple dashboards. Excellent communication and facilitation; able to drive alignment among cross-functional stakeholders across Canada. About Us WSP est lune des plus importantes firmes de services professionnels travers le monde. Notre mission est dassurer la prennit de nos villes et nos environnements. Notre quipe compte plus de 65 000 membres dans le monde; au Canada, nous sommes plus de 12 000 personnes impliques dans tous les domaines. Chez WSP: nous accordons une grande valeur nos employs, uvrons localement avec une envergure internationale, sommes axs sur lavenir et favorisons la collaboration et lautonomie. galit des chances et scurit La sant et la scurit sont des valeurs essentielles pour WSP. Vous devez vous conformer notre politique SSE en tout temps, et aux politiques SSE du client lorsque applicable. WSP accueille les personnes mobilit rduite et des accommodements sont disponibles sur demande. WSP souscrit au principe de lquit en matire demploi. Seules les candidatures retenues seront contactes. WSP naccepte pas les candidatures spontanes par des agences. #J-18808-Ljbffr