Job Title

Posted Friday, March 7, 2025 at 9:00 AM | Expired Saturday, March 15, 2025 at 7:59 AM Canada Diagnostic Centres (CDC) is a multi-modality diagnostic imaging provider committed to delivering Exceptional Patient Care in the medical imaging field. Since 1993, CDC has been providing patients and health care professionals with advanced diagnostic imaging of the bodys most important organs and systems. CDC offers MRI, CT, Ultrasound 2D/3D and 4D real-time, Mammography, Pain Management, Bone Densitometry, Fluoroscopy, X-Ray and Kids Imaging services across 16 community clinics in Calgary, Edmonton, Okotoks and Sherwood Park. Make a Difference Every Day in Patient Care - Join Our Team as a Desktop Support Analyst! At Canada Diagnostic Centres (CDC), we dont just provide healthcarewe lead the way in diagnostic imaging, offering compassionate, timely, and high-quality services to patients across Western Canada. Since 1993, weve been at the forefront of diagnostic imaging and image-guided procedures, leveraging advanced technology with a strong focus on patient care. Were looking for a Desktop Support Analyst to support our technology infrastructure! This role is Calgary-based, with occasional travel required to other CDC locations in Alberta. Youll be responsible for providing comprehensive IT support to end users and ensuring all systems are fully functional. Your role will involve both remote and onsite support, troubleshooting hardware and software issues, and playing an important client-facing role in a high-performing IT team. There will be occasional overnight trips to Edmonton as necessary, and participation in a weekly paid on-call schedule is required. What Youll Be Doing Technical Support : Provide end-to-end technical support to end users across various CDC locations in Alberta, troubleshooting hardware and application issues with a focus on medical applications. Onsite & Remote Support: Deliver Windows desktop support, both in person in our Calgary-area clinics and remotely, with potential overnight travel to Edmonton as needed. Hardware Management: Install, maintain, and troubleshoot a wide range of equipment including desktops, laptops, printers, mobile phones, and more. System Administration: Manage Active Directory user accounts, MS 365 mailboxes, Teams, and SharePoint permissions to ensure secure and smooth operations. Collaboration: Work closely with the members of the IT team and other departments to support CDCs operations, enhancing patient care with reliable IT systems. Ongoing Learning: Become very familiar with and stay up to date on key medical applications and contribute to continuous improvements in our IT processes. On-Call Support: Participate in a rotating, paid on-call schedule, providing evening and weekend support on a regular basis. What Were Looking For Computer-Related Degree/Diploma: A degree or diploma from a technical institute in a related field. Experience: A minimum of two years in a similar technical support role, preferably in a healthcare-related environment. Certifications: Microsoft certifications and ITIL certification are considered assets. Technical Expertise: Proven experience in IT support, with strong troubleshooting skills in hardware, software, and medical applications. Problem-Solving Skills: Strong analytical skills, with the ability to investigate and resolve issues effectively and efficiently. Collaboration & Communication: Strong interpersonal skills and the ability to work both independently and as part of a team, communicating effectively with both technical and non-technical staff. Detail-Oriented and time-focused: A high level of accuracy and a commitment to resolving issues in a timely manner. Driving Flexibility: A valid drivers license and reliable vehicle to travel between clinics, with occasional overnight travel to Edmonton. What We Offer Health & Wellness Benefits: Comprehensive health, dental, and vision benefits, along with an Employee & Family Assistance Program. Learning & Development: Unlock career growth with opportunities to develop your skills and knowledge. Fun Team Culture: A supportive, collaborative team with regular team-building events and recognition celebrations. Generous Time Off: Enjoy vacation days, sick leave, personal hours, and paid time off for your birthday. Retirement Savings: Benefit from matching RRSP/TFSA plans to help secure your financial future. Notes This is a full-time position with benefits. The posting closes on March 14, 2025, at 11:59 PM MST. Life at CDC Embark on a rewarding career with Canada Diagnostic Centres (CDC), a trailblazer in diagnostic imaging since 1993. Excellence in patient care fuels our passion. As a leading provider of diagnostic services and image-guided procedures in Western Canada, we take pride in our 43 radiologist-led community clinic sites strategically positioned across Alberta, Saskatchewan, Ontario, and British Columbia. Join our dynamic team and contribute to our comprehensive suite of services, including MRI, CT, Ultrasound, Echocardiography, Nuclear Medicine, Mammography, X-ray, Bone Density, GI Fluoroscopy, image-guided biopsies, and state-of-the-art pain management procedures. Canada Diagnostic Centres is committed to cultivating a diverse and inclusive workforce. We encourage candidates from all backgrounds and identities to apply. We are dedicated to accommodating individuals with disabilities throughout the recruitment and employment process. If you require accommodation during or after the interviewing process, please email . Please note that only candidates selected for an interview will be contacted. All applicants must have legal authorization to work in Canada. #J-18808-Ljbffr