Job Title

Be part of something bigger with the 401 Group of Companies! At the 401 Group of Companies, we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success. As a Regional Fixed Operations Manager, you will oversee and optimize our regional locations, manage service departments, lead a team of dedicated employees to deliver top-notch service, and build relationships while traveling to various locations. Location: Barrie Kia Compensation: Up to $100,000 per year Your Key Responsibilities: Responsible for profit management - examine department financial statements, including expenses and revenue, to ensure profitability. Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching, and talent management. Review and implement Service Centre policies and procedures to improve customer experience through high-quality service and rapport building. Develop and implement long-term strategies and action plans to attract and retain customers. Understand and maintain warranty platforms. Order parts following company and OEM guidelines. Knowledge of parts pricing procedures. Establish and maintain good relationships with wholesale customers. Resolve customer and employee complaints professionally and effectively. Ensure compliance with Health and Safety and other workplace regulations and policies. Oversee multiple Service and Parts departments, ensuring proper staffing and coverage during all scheduled hours. Maintain an active parts and accessories inventory with appropriate stock levels, minimizing obsolescence and improving turnover. Develop and grow external parts and accessories sales, including wholesale accounts. Ensure compliance with 401 and OEM policies, maintaining accurate warranty records and clean, presentable merchandising areas. Ensure the highest level of customer satisfaction. Report any non-compliance issues immediately to management. Manage cash and credit/debit receipts according to company policy. Manage the PBS system, ensuring proper receipt, tracking, storage, and invoicing of parts orders. Perform physical inventory counts as required, possibly during off-hours. Other duties as assigned. What You Bring to the Table: 12th Grade Diploma or equivalent. Minimum 5 years of Service Manager experience in the automotive industry. G Driver's license and a clean driver's abstract. Strong understanding of automotive parts. Excellent communication, interpersonal, and time management skills. Ability to adapt to a changing environment and meet deadlines. Technically savvy. Experience with PBS software is an asset. Ability to multi-task and work under pressure. Willingness to be flexible with work schedule and travel regularly. Why work for us? The 401 Group of Companies is privately owned and 100% Canadian. 20+ state-of-the-art facilities, including a call centre and a centralized service hub. A high-energy, fast-paced, and fun work environment with initiatives and rewards. Opportunities for career growth and advancement. Health & wellness benefits. Employee referral bonuses. Employee discounts on parts, service, and at the Blackshop Restaurant and Wine Bar. Exclusive employee swag site. Perkopolis membership. On-site parking. The 401 Group of Companies is proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups, with brands including Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, and more. Our headquarters are in Cambridge, Ontario. If you have a growth mindset, we'd love to see your resume and have a conversation. The opportunities at 401 Group of Companies are endless! We provide accommodations during all recruitment stages in accordance with the Human Rights Code. We are committed to accessibility and will accommodate individuals with disabilities upon request. Please contact HR at 226-535-9077 or . Thank you for your interest. Only shortlisted candidates will be contacted. Due to high application volume, we cannot confirm receipt of individual applications. #J-18808-Ljbffr