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Vacasa Whistler, British Columbia, Canada Join or sign in to find your next job Join to apply for the Front Desk Specialist in Whistler role at Vacasa Continue with Google Continue with Google Vacasa Whistler, British Columbia, Canada 3 days ago Be among the first 25 applicants Join to apply for the Front Desk Specialist in Whistler role at Vacasa Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentalsso much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. Why Vacasa We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentalsso much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests. What Were Looking For Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners you will help us maintain our quickly growing portfolio of vacation homes . Compensation $23.25CAD / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. Activity allowance More benefits and company perks information below What Youll Do Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable) Verify unit availability to assist with scheduling vendor or realtor visits Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations Build and maintain business relationships and open lines of communication with other internal support teams Skills And Position Requirements Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices Professional in all forms of communications such as email, phone calls, video calls and texts Ability to work well under pressure in an agile, fast-paced environment Excellent time management skills with the ability to change activity frequently and cope with interruptions Highly responsive and reliable Strong attention to detail Prior housekeeping experience a plus Adhere to all company policies and procedures Work Environment and Physical Demands Availability to work Sunday through Saturday, early mornings and evenings as needed. Occasional need to perform housekeeping and/or inspection duties Ability to stand, sit, and walk for an extended period of time Reach overhead and below the waist Regularly push, pull, and lift up to 25 pounds Occasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist Ability to use hands to finger, handle or feel, and reach with hands and arms The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job. What You'll Get Extended Medical and Dental Registered Retirement Savings Plan - company match Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants Employee Assistance Program Career advancement opportunities Employee discounts Opportunity to try activities on FAM trips and earn commissions All the equipment youll need to be successful Great colleagues and culture, monthly socials We do not have staff accommodation available. Must be legally eligible to work in Canada. Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid drivers license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Administrative Industries Hospitality Referrals increase your chances of interviewing at Vacasa by 2x Sign in to set job alerts for Front Desk Staff roles. 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